Just quit! Why do we have repeat offenders?

[00:00:03] Speaker A: Where are they? [00:00:04] Speaker B: They're probably upstairs. They never answer the door. Oh, wait, it's Monday night. They're on the second floor. What's up, guys? Welcome back to the second floor up here today. Today for me was a wild one, man. Man, I had like a good sized lawn care company comes in and man, I used to do all this service work. [00:00:43] Speaker A: What do you mean used to? [00:00:45] Speaker B: I used to do all the service work. I mean, he bought all. He buys most of his equipment for me, but he still got to run some old equipment. But some of his new stuff is, is from me and. [00:00:57] Speaker A: But you're not servicing it. [00:00:59] Speaker B: I don't service it. He's his, his guys are servicing it. [00:01:02] Speaker A: Okay, fair enough. [00:01:03] Speaker B: You don't, you don't just service something by changing the oil in it. It just don't happen. That's not how you service something. You just don't drum oil in it, slap a filter on it and go on. So anyways, he brings it in. I mean, I've mowed my yard three times and he brings this thing in and it ain't running good. He says it started this sometime middle of last season. Keep in mind, now he's got another mower down there also he's got two machines been sitting all year long and he wants to bring them in now. Well, the one he's got sitting down there has been here for about four or five days and had it. I told him I wouldn't have a chance. It come from another dealership up the road. They told him he needed a new engine, needed this, needed that. Well, the motor starts up, runs it, does everything like it's supposed to. It's about to fall off the mower. All four bolts are out of it. [00:01:59] Speaker A: I've seen that one. Okay. [00:02:00] Speaker B: Yeah, that one done right there. [00:02:01] Speaker A: Yeah, yeah, yeah, yeah. And one of them's broke. Yeah, yeah. [00:02:04] Speaker B: Four up. Well, three. Three out of the four broke. [00:02:06] Speaker A: Okay. [00:02:06] Speaker B: So anyways, they wanted to put a new engine on it. He didn't want to do it. He brings it to me, I said it's going to be a couple, two, three weeks. Well, in the midst of all that, well, it ain't like those bolts just broke. They were broke last season. Yeah, he was having issues out of it, but he runs a good sized lawn care company. And how in the world he brings this one in? They have. They ain't changed the fuel filter, they ain't changed the air filter, they ain't changed the hydro filters. Hydro filter, they ain't changed nothing on these Motors or the fluid or the fluid in it. And we're going into a new season. And now it's not running. This is. And on his tour, on his Toro, that's his second engine. It's his second engine. He popped one running out of oil at like 400 hours because he wouldn't [00:02:53] Speaker A: change it or what. [00:02:54] Speaker B: But I don't know. I have. It wasn't, it wasn't the, the engine's fault. He just wasn't checking it. Because I mean, those things, when you run them hard, they do use oil. I don't care. Hey, it's a new car. Don't matter what it is. It's going to use oil. But so a good sized lawn care company, none of this stuff's been changed. The other one ain't been touched. And it just. And then the thing is, they want to know when it's going to be finished. So I call him up after that and I'm like, hey, look, your mower. I said, this other motor that you've got on this thing, I don't even know what's wrong with it. I've done a leak down test. It's about, it does have about 18 to 20% on one cylinder. So I think it's got a. It's got some, an issue on that side, but it don't run good, don't run good at all. And it's got a rough noise in the bottom end. It's got super clean oil in it, like very, very fresh oil. So that's a trigger in my mind. I'm like, okay, so did you run something low again? And then you throw oil in it and now we've got clean oil, you know, so the only way I'm gonna be able to figure out what's wrong with this, tear it apart and fix it. And that ain't going to happen right now. It's just, I'm not, I'm in my hay season right now and it ain't gonna work. So I told him, I was like, look, dude, you've got two machines. I said, I don't know who's doing your service work. I said, but they're terrible. I said, you don't, you don't just change the oil in it and think that you're good to go for another year. It's not how this works. I said, the one that you brought in today, I said, I'm not for sure what's wrong with it. I said, it's gonna have to be tore down. And, and so now he's he's on. He's not on me, but he's like, well, what do you think? What we should. What we should do? What should we do? You know? And I'm like, well, I'm going to tell you, if you want this fixed quick, we're going to put it. You're going to buy an engine and put on it, as simple as that. You're going to spend four grand for a big black cat, big block cowie, and we're going to put it on there. But I just can't understand how where people like that, they, they neglect. I don't know what, what are you doing all season too, when you're seasonal, like mowing, what do you do, you know? [00:05:03] Speaker A: Well, when it's your job and that is. [00:05:04] Speaker B: Well, it's not his primary job. See, that's the thing. He's got all these, these cats work for him too. But still, I was. I was pretty hot today. I mean, I was. I wasn't having a very good day, I'll just say that. So I was glad to get up here and vent for a little bit. [00:05:21] Speaker A: Okay, so. [00:05:22] Speaker B: But it was, you know, I've got. I've still got probably 16 to 20 units down there and that still have to be touched and worked on and looked at and all the things. And. And then you have to deal with something like this. Well, you know, when you tear an engine down, it's not just a. You know, it takes a while to do that stuff. You have to see what's wrong with it, order the parts. The way it sounds. It sounds like the motor's trash. So I told him, I said, come get it and run it till it pops. Because, I mean, the option is for me to get it done fit to get it done quick is a new engine. That's as simple as that. It's a new engine. I can. If you want me to get you one sitting here and then when it pops, you come pay for the engine and we'll. We'll swap it out, you know. So he said he's gonna call, let me know tomorrow what he wants to do. But his other one all. All four bolts on the things wallered out. So I got drill and tap that stuff tomorrow. [00:06:20] Speaker A: So you try to get that one going for him. [00:06:22] Speaker B: I'm gonna try to get both. I've got the one going, you know, I got it running halfway decent. It was running a whole lot better than it was. But there's still something wrong with the engine internally on that one cylinder. But my Goodness, I'm like, how do you run a lawn care business and your equipment. I've got a guy who comes in here and he says he brings his equipment to me in January or December to February. Somewhere in there he's got 12 pieces of equipment. He drains them down here, go through them. And I have. Now he's, he's probably got, he's. He is a little more, I guess financially stable than the other guy or whatever, or he's got more money. Whatever the case is, it sounds like [00:07:05] Speaker A: he's probably doing it more full time. [00:07:07] Speaker B: Well, and he is. But he though this guy does it. He does really, you know, he's got a lot of business but. But he comes in and drops his stuff off and he's like, just whatever it needs. Don't call me, I don't care, whatever, you know, And I don't have to worry about it. When it leaves, it's fixed. You know what I mean? I don't have to worry about it that season. Unless something that's out of your power, pulleys, belts, whatever. Yeah, I mean I looked at the one today, drive belt on it, shot, you know, when he was coming in, when he was coming in, this guy that I was talking about, when he's coming in for me servicing him, I was charging him 20 bucks a machine. The oil in the filter and inspect the machine. 20 bucks is what I was charging him. I was making him a deal because that's what. And then he said, I just can't afford it right now. $20 an oil and oil filter. And for me to go through it and say everything still looks good, that's me pulling your belts off, looking at it, you know, just real quick spinning the pulleys, looking at stuff and letting it rip so you don't have a breakdown. So now we've got motors falling off, we've got engines running without oil. One's done went down. These engines are good for 2000 hours. This thing's got, I think he's put maybe another six or seven hundred hours on this new engine and it's shot, it's toast. So we've went, this will be the third engine on this, this one machine. I don't know, do you guys treat your vehicles like that? I mean, you got a 80, you know, you got it. If you have a 60, $70,000 truck, you don't just trash it, you don't not change oil in it. [00:08:35] Speaker A: Yeah, I don't treat, I don't treat everything the best so. Well. [00:08:39] Speaker B: Yes, but you don't treat it like that either. If it's, if it's low on oil. You're gonna put oil in it. [00:08:44] Speaker A: Yeah, I need some. That's why I'm changing the oil. Although. Although I will say. You ready? [00:08:50] Speaker B: Oh gosh. [00:08:51] Speaker A: For like the last two years me and Brody were mowing. [00:08:54] Speaker B: Huh. [00:08:55] Speaker A: I did. [00:08:55] Speaker B: I. [00:08:56] Speaker A: So all the. I didn't change my oil. [00:08:58] Speaker B: That's fine. That's fine. Well, yeah, I don't know how many it's got all in it. Yeah, I'm, I'm fine. [00:09:05] Speaker A: I don't know how many, but when you check. I checked mine. [00:09:07] Speaker B: I've got, I've got another one down here right now. Please check it. Just check it's all you gotta do is just check it. I've got another one down here. I've got a skag. I've got a four thousand dollar engine. Guy come. I don't know, it was the last week. He come in and he told me, he said, these engines ain't cheap. I mean they're just as much as a, a long block for a automobile. I mean they are three or four thousand dollars. So we're talking about a 18, 19,000 dollar big 72 inch skag, yada yada. And had a thousand hours on it. I looked at his ticket, he come in here and it had. Last year it had 900 something hours on it when I seen it last. And all I done was a hydro service. And he said he'd take care of the oil and all stuff. Well, he did. He took care of it real good. He fires it up this winter. Fires it up and mows his backyard and blows the big block pieces. He blows her apart, locks her down, cracks a block. So now we're in it for 44, you know, right around £4,000. [00:10:19] Speaker A: I'm guessing. He didn't change his oil. [00:10:21] Speaker B: He didn't check his oil or change it. He didn't check. There was nothing on the stick. I went out there and he's like, come out here and you know, somebody sent me. They're. They told me, come down here and see. You might have time. Just look at it real quick. I go out there on the trailer and it's just clunk, clunk, clunk, clunk. And I was like, they're kind of notorious for like clutches too. That, that, that model is. I was like, well, it might be a bad clutch, I don't know, you know, it's hard to tell. But I said, I'll look at it. And I tried to jump the starter. Well, I didn't jump the starter. I jumped. I jumped it and heard the starter spinning internally. I was like, okay, well, the starter is not in the flywheel. So that's one. That's. That's out of the. That's out of the equation. The next one was. Was, you know, pulling the clutch off the back of it. I went out there and got a 16 millimeter wrench. And you can turn the crank generally. Yeah, I want to go turn the crank. Nothing. I was like, well, you better hope that the. You better hope the clutch is seized up on the crankshaft. So, you know, and so I broke the bolt loose. The crank bolt. You can't usually do that. You have to have an impact. I can broke the crank bolt loose, run it off there with my finger, pulled the clutch off of it, took the clutch, spun it. I'm like, dude, your motor's locked up. I said, pull the dipstick. See if it's got any oil in it. I ain't got no oil in it. I said, there you go, man. So it's a motor. He's like. He looks at me, he's like, oh, are you serious? I was like, yeah. I said, did you not check it? He's like, no. I said, before you got on it this season. So it's been sitting in my basement. I was like, well, did it leak anywhere? I mean, what. Did it not leak? Nothing? He was like, no, there were no oil or nothing underneath it. [00:11:56] Speaker A: He never changed it. [00:11:57] Speaker B: He never changed it and he never [00:11:59] Speaker A: took it home, parked it, and that's the end of it. [00:12:01] Speaker B: Yeah, well, he mowed all year with it. After I finished fix the hydraulic system on it. Mowed all year with it. And then undoubtedly he just parked it and must been out of oil when he parked it. He's like, it wasn't. I said, well. He said, there was nothing underneath it. What do you think happened to it? And I said, well, you've burned it [00:12:16] Speaker A: throughout the summer, starved something of oil, and it got so hot, it's welded itself, too. [00:12:20] Speaker B: So I said. I said, it's seized up. He's like, oh, my gosh. Yeah. How much is that? And I did throw. I was shooting off the hip. I said, 4,500 because those motors are pretty expensive. But I mean, luckily I was able to get him one for about $3,000. And then time I do 500 in labor and I mean, he's going to be creeping up on 4,000. But they called me back today and he wants to fix it, but that's three engines that's been locked. Starved. Starved of oil that I've had this week. Just all you have to do is check. [00:12:53] Speaker A: Ain't like a car. They don't hold five to eight quarts. They hold two. [00:12:57] Speaker B: Exactly. [00:12:57] Speaker A: They hold two. [00:12:58] Speaker B: And what people don't realize, okay, the [00:13:00] Speaker A: lake, just as fast. [00:13:02] Speaker B: It's on the stick. It's on the stick. That's what everybody thinks. Yeah. Well, the only thing it's got to stay cool is that oil that's in the motor. That's all it's got. And that little fan that's up on top of it, it's got. And then. So when you start easing. Okay, well, still on the stick. Still on the stick. And then it starts burning a little bit more. And then that's when stuff starts happening. When. When heat starts transferring metal to metal. [00:13:25] Speaker A: Starvation. [00:13:26] Speaker B: Yeah. And. And, and then. Okay, well, it's still. Fine. You go ahead and change your rule, but you've still got a buildup on your crank. You know, it's just a. It's just a snowball. After that, it's just a. It's going to. It's going to trash everything. I just don't get it. How you spend $17,000 on something that guy spent on his toro is 12,000. Still owes on it. You know, he even had it long enough to pay for it, still owes on it. [00:13:51] Speaker A: What do people. When they buy the motors or mowers from you, like, how long can you. Like, if you're doing. If you're doing. If you're running credit and you're financing it, how long can you finance a motor mower for? [00:14:04] Speaker B: They just started a. Until the end of April or June or. I'm sorry, until the end of June, I think. Till the end of June. They got a zero at 60 right now. I've never done a zero at 60 yet. [00:14:20] Speaker A: 60 months, my gosh. [00:14:24] Speaker B: Well, I mean, it. More than ever now, people, that's all they want to do is finance. [00:14:30] Speaker A: Yeah. [00:14:31] Speaker B: I mean, I get it, you know, if it's a, you know, zero at 60 or zero at 48. But now it's just like when you buy a car, you buy a motorcycle, you buy. You're going to have. You're going to have a fee. I mean, I've. I've, you know, the finance company charges me to sell you a mower, you know, and you're going to get that. I'm going to charge you that finance fee. So whether that's a, you know, depends on what you Wind up going with the 6% is a little bit more of a fee than your, your or the 60 months is more, A little bit more of a fee or something. So I'm gonna, I'm passing that on to you. [00:15:04] Speaker A: They always do. Zero percent, though. [00:15:06] Speaker B: Yeah, zero percent. But you have to pay on time. Yeah, yeah, but you have to pay that upfront fee that I'm going to charge you. [00:15:13] Speaker A: Yeah. [00:15:14] Speaker B: Whether that be what, depending on what you buy, whether that be 250 or, or 150 to, to, you know, if you buy a big old mower, it could be upwards of $800, you know, the fee. But it's, [00:15:32] Speaker A: it runs off a percentage, doesn't it? [00:15:34] Speaker B: Yeah. I mean, I'll tell you, they, they're very strict. The company that I use, they're. You need to be. Well, I mean, I say strict. I mean, it's 650, so I mean, that's, that's. But you would not believe, like some people, you know, some people, sometimes you get people in here, man, and they're, they're putting down $20,000 a month and they can't even finance a lawnmower. Putting down 20,000. Now, now I'm sure that they're, they might be, might be living out of their means. I don't know. [00:16:05] Speaker A: Might be lying to you too. [00:16:06] Speaker B: Well, well, I mean, that's. [00:16:08] Speaker A: Just writing it down. [00:16:09] Speaker B: Well, well, no, but it goes through a, When I send it in, it goes through a, you know, it checks there. It checks their social, it checks everything. So it's like a background check on it. So they're going to know, you know, immediately now, now whether they're lying or not, I don't know. But I, you know, the one guy was the one, the one dude, it was like 20 or 25,000amonth. He's like, oh my goodness. He said, I'm, you know, I was surely good and so figured I went to two different places and I was like, wow, you went to two different places? You make this kind of money, you make more money than some people make a year. [00:16:44] Speaker A: And, and he's obviously got a very high income to debt ratio. [00:16:48] Speaker B: That's exactly what it is. And they don't tell me. I just tell them, look, and I hate to give them the bad news, but I mean, it happens a lot. But, you know, I'm like, hey, they denied you. Here's your paperwork, you know, if you want to go to this place and see if there's anything. Because sometimes I've had a couple Customers that'll go back and say, well, I'll pay, you know, because some people, they'll do some wild stuff to get it. I mean, I'm sure they do the same thing for a car, but they're paying like 18% interest on a mower. Do you ever, you know, if you don't know how to break that stuff down, you need to get the Google calculator out and Google that before you do 18% on anything. [00:17:32] Speaker A: So they're, so they're, they're getting their credit ran for a zero percent and that's what they're being denied off. [00:17:42] Speaker B: Denied off of. [00:17:43] Speaker A: But they'll allow them to pay an interest. [00:17:46] Speaker B: Yes. [00:17:47] Speaker A: And approve them. [00:17:48] Speaker B: Yes. So if they. Now you could do like just for instance, if they denied you and that, that like, you know, if me or you or somebody's got good credit or whatever, good credit history, but you may just not have just quite enough or whatever, they'll say, well, we can do, you know, a lot of the times they'll come back, we can do a 199, a 199, or we can do a 399, you know, or something like that. But if they come back and say, and I've had them come back and say, we can do it at 1499, I'm like, oh my gosh. And I'll go out there and tell the customer. And they're like, what's that put my payment at? [00:18:21] Speaker A: You know, And I'm like, they don't care. No, that's all, that's all they care [00:18:24] Speaker B: about is what the dollar payment is. And I'm like, you're in this shape. This is why I'm talking to you, because of the payment. All you look at is the payment, you know, and you do what you [00:18:36] Speaker A: want to, you know, finance it. Let's go. [00:18:38] Speaker B: Yeah, let's go. Well, and, and some lady. No joke. So. No, yeah, I think it was a lady. Yeah, it was a lady. And it was like, it was wild because she was like, I mean it was like a $4,000. We'll say it was a $4,000 mower and it was going to be roughly like $4,000 a month. I mean, I'm sorry, $100 a month is roughly what it was going to be at the 0% that I put her in. And they come back and I was like, she's like, no, they, they ain't. And they're not going to do the zero, but they'll do it at 14.99. She's like, well, what does that put my payments at? And it put her payments at like, I can't remember. It was just way out there. It was like an extra 40 bucks a month. [00:19:17] Speaker A: So $140. [00:19:18] Speaker B: 140, but $40 a month. [00:19:22] Speaker A: I just can't believe people even. That's like such a little tiny payment to me. [00:19:27] Speaker B: But that's almost half. Well, I know. I mean, I had. I had somebody here the other day that. That or last. No, last. It's fall. This fall, they get. They got approved on like a $80 a month payment. I mean, on zero percent. They. They wanted to run it like three is like 3,000 something. [00:19:43] Speaker A: There's no early payoff or nothing. Penalties. [00:19:45] Speaker B: No penalties. The people we use are very, very good. And they give you like a grace period, you know, to where if you [00:19:51] Speaker A: like, if you met, you were late. [00:19:53] Speaker B: It's like 10 days, you can do it like twice with them. But now, like in other companies and other people who sells mowers and tractors, if you miss one, here comes the interest, you know, here comes the. What is it, 29 or 27 or whatever it is. It's wild. [00:20:07] Speaker A: And that's for the duration of the long. Of the long. If you missed one. Holy cow. [00:20:12] Speaker B: Yeah, so it's. It's a hot very. What that is is a very high risk. But the people we use are not like that. They used to be around us. They used to be BB&TBNT. Yeah, it's this company that. Who bought out BB&T. So. [00:20:27] Speaker A: Okay. [00:20:28] Speaker B: But anyways, it's. It's wild to see that people. All they want is that monthly payment. Well, I can do that. I can do 80amonth. I can do 80 bucks a month. I can do 140amonth. You know, so it's crazy. [00:20:42] Speaker A: So they're gonna. Well, they may be thinking. They may be thinking I can afford a lot more than that and I'll just put a bunch of money on it. Yeah, well, pay it off quick or something. Yeah, I get that. Well, for me, I'm about to do that, actually. Well, it kind of depends, you know, we're working on this. This home gig, building this house. [00:21:03] Speaker B: You've been all day, right? I've been doing. [00:21:06] Speaker A: What's the reason I'm filthy. I've been working on plumbing for the new garage, but I'm still got to buy that new garage. Well, that's a problem because if I go in to get this home loan, my, my. I can't buy. I can't finance Anything for a year till that, you know, until I can get a mortgage on that construction loan. Well, I'm going to get to building. Do I take the risk of, you know, have my credit run, going $15,000 in debt, you know, and get a loan for it and put it up and then try to go to the bank and get the house? I mean, what do I do? You know, I had, we have talked to a loan officer that said you can, you know, like other banks that she worked at another bank. And she said at her, at the last bank she worked at, they would allow you to like, you know, they'll pull your credit and see what kind of debt to income ratio you got and all that. And if it showed that building there, they could write that off. Like, you know, exclude this because house is getting sold, that's going to be paid off, you know that. So you could, you could there. I guess there's some ways around that. So I don't know. [00:22:21] Speaker B: We've got to. [00:22:21] Speaker A: Once I get the home loan or the, once I get an actual estimate, an actual itemized estimate from somebody that I can take to the bank and say, can I, you know, will y' all finance me for this then, Then I can ask all those questions and figure out really what I need to do for the, for the, for the building. [00:22:41] Speaker B: Don't they do like a certain percentage on a home, on a construction loan, like 80% or something? They don't give you the full amount, do they? [00:22:48] Speaker A: On a construction, like a new construction loan? [00:22:51] Speaker B: That's what it would be, right? Ain't that what you're going to be going for? [00:22:55] Speaker A: Yeah, yeah, but you would, I mean, you would, you would qualify for whatever the amount of debt is you're requesting, you know. Yeah, yeah, but, but they'll know they're loan every bit of that. Yeah, yeah, yeah, yeah. Now helocs and stuff like that. No, they will only loan, you know, a certain percentage or whatever. And of course, everything's based off your debt to income ratio. [00:23:16] Speaker B: Oh yeah. [00:23:17] Speaker A: I mean, right now the only thing I'm paying on is my house and her car. So I shouldn't be, shouldn't be too bad. I mean, we'll pay the house off, you know. You know, they're already writing that off in the, in the, you know, construction law or whatever. So it does make sense that they could do that for something else, you know, so. But that's my game plan. Unless like you, like we were talking earlier, like you said, you know, if I go out and put my House up for sale. And then, you know, somebody ain't just coming in, buying cash as is and planning on redoing the whole house anyway. Because that's what I think anybody buying it's going to do because it's outdated. But, you know, it's. You know, I've got a shoot. Forgot. Well, okay. Forgot what I was saying. Oh, the inspection. [00:24:09] Speaker B: Okay. [00:24:09] Speaker A: I get inspected and something don't. Something, you know, if somebody's going to the bank to loan the money and it requires an inspection for the bank and then I get, you know, so I may have to put. Yeah, I may have to put money in that house before I can do it. So I hate to go to like zero, you know. Oh, yeah, that's gonna be a problem. Yeah. [00:24:27] Speaker B: Well, it sounds like it's. [00:24:28] Speaker A: I may have to push the home loan pro, you know, part of it out of the construction, loan part of it out till later in the year or something or more. I don't know. Right. I don't know what's gonna happen. [00:24:40] Speaker B: I just. It's. It's sad that we're in that. I'm over here looking at how to try to figure out how to get my little bit of debt that I have off of me, you know, and. And people are just now and I'm not talking about a new construction home. You've got a plan set up. You know, for me, I'm like, man, I could. If I could just buckle in, you know, for another. You know, if I can buckle in for another two years, I could be completely fine, you know, completely debt free. But it's hard sometimes. Be honest, you know. Sometimes it's hard because you want to go out and. You want to go out and eat. You want to go do this, you want to go to this, you want to go on vacation, you want to do that. You know, it's hard. [00:25:24] Speaker A: Oh, Yeah. I spent 19. 1900 dollars today on gravel or 1800. Yeah, 1800 on rock along. [00:25:32] Speaker B: Right now, 22 ton a piece. [00:25:34] Speaker A: I don't remember what it was. I don't know what it was. But right now I figured it up. Right now where I'm at, once I pay for my concrete to be done, I will be about. Somewhere I will fall somewhere between 115 and 13,000. That's not the garage. [00:25:51] Speaker B: Yeah, that's a concrete. [00:25:53] Speaker A: That's to be ready for the garage. [00:25:54] Speaker B: That's concrete pad. [00:25:55] Speaker A: Yeah, yeah, yeah. So I. I've got to come up with all that. [00:25:59] Speaker B: So stuff gets expensive. [00:26:03] Speaker A: Right, Right. If I can spend it In a thousand or two thousand dollar increments though, and have like a good month go by or something where I could put that money back. [00:26:17] Speaker B: It's. [00:26:17] Speaker A: It's like I'm not really taken from it. [00:26:18] Speaker B: Right. No, I know what you mean, but [00:26:20] Speaker A: I ain't saving that. [00:26:21] Speaker B: Yeah. [00:26:21] Speaker A: You know, so. [00:26:23] Speaker B: Yeah, well, I don't know. It's just wild, man. That's, it's. That hit me all. Man, I was so aggravated. [00:26:33] Speaker A: Is that the only thing you had to deal with today? [00:26:35] Speaker B: Huh? [00:26:35] Speaker A: Is that the only thing? [00:26:36] Speaker B: No, no, it's just. No, no, no, no. It's just compounding. It's everything I got on a phone call today. That's another. That's. I think that's what really set me off. [00:26:47] Speaker A: Well, I was off today, but I'll tell you what happened yesterday when you get done with this. [00:26:50] Speaker B: Well, I really set me off because he called me Saturday and I told him the same exact thing I told him today. And the thing is, is he tells me, and this is going back to what I said last week about not buying product from me or, you know, not trade. When they call you and they try to, you know, pick your brain a little bit and trying to get you, you know, try to help them fix their problem that they've got. He's working on a machine and on a mower, and I told him the same exact thing. He comes and gets this, you know, switch and, or relay for the, the mower and he's not getting power to his switch. Just simple as that. [00:27:42] Speaker A: Like start switch. [00:27:43] Speaker B: Yeah, yeah. You don't hear the solenoids. You don't hear nothing functioning. And your little thing, your little gauge is not lighting. Your little hour meter is not lighting up. What's the problem? Power. Power or ground, that's the only two things you have. It's not that hard. [00:28:02] Speaker A: Totally. [00:28:03] Speaker B: Matt Satter, he calls me back, you know, okay. He says the same thing over again, but then he says, I bought a switch on Amazon. Gosh, that right there just drives me insane. Why don't you call Amazon and see if they can help you out? They might be able to help you. That's what I want to say so bad. So he's just going through this whole thing again. Do you think it's a bad part that I think that you. The bad part that I got from you and da da, da, da, you know, I mean, it's just like you're dealing with the same thing you were the other day. I told him again. I was like, I've Told you. It's a power that kind of got short with him. I wasn't being hateful. I'm just tired. I'm literally looking at the phone and he's just. I look at it and I was like, it's eight freaking minutes I've listened to this and he has no power on the switch. [00:28:58] Speaker A: So I'm guessing you don't know what's wrong with it because you ain't. Look, he ain't brought nothing in here [00:29:01] Speaker B: and I don't want him to. It's. I. I don't want him to bring it in here. And I was like, hey, man, it's got to be power ground. You're going to have to look for power and ground. I've got to go. [00:29:15] Speaker A: Yeah. [00:29:15] Speaker B: Nine minutes of my life was wasted right then that I will not get back. And, and then, and then you just don't tell me stuff like that. Don't tell me that you bought it off Amazon and I've. You've called me twice and wasted 20 minutes probably total of my life that you've not. You've not bought anything from me. I don't want you to bring it to me. I don't want it. Golly bum. I think that's what got me hotter than anything. It wasn't any. Everything. I mean, well, the dude that did that, that with the motor, that was. That's just stupid. That's neglect. I pull his air filter out. It's filthy. How do you start a season up like that? I don't know. But anyways. Well, I'm not gonna get back into that. [00:29:59] Speaker A: Not that stuff does aggravate you so. Yesterday. [00:30:02] Speaker B: You're so dumb. [00:30:03] Speaker A: I was at work. [00:30:04] Speaker B: People can be so dumb. [00:30:05] Speaker A: You know, we're trying to close at 5 now. Okay? Trying to close at 5. I left yesterday at about 5:45 because I spent about the last hour at work. So they. I'm out in the shop yesterday and they're. They're putting tires on the last car set of Mission Pop Sports on a Porsche Boxster. And somebody, not the guy that owns this thing, I mean, he acted like he was just baffled when he found out that the lug nuts are trashed on this thing. Like he was baffled. You know, you need all new rear lug nuts. Huh? What. What do you mean? You know, you've changed all 10 in the front at some point. They got 10 black ones that are flats on it and the back 10 are like the Mercedes ones that. That's got the spline look like splines. But a 17 fits the flat or the. Yeah. So anyway, I mean, it was all we could do. Like, the only way. I kid you not. So you know how lug nut gets stuck on a socket? You run it back up on the stud or into the hub, you know, and you can walk it off. Right, okay. No, I mean, I hit this thing with a hammer, spin a little bit, hit it with a hammer, you know, trying to break it loose. Literally, I. Look, it ain't moved. Okay. So every one of them, once we got them out, we just had. We just had two sockets. We. And it's so weird because they were worn is what it was, because they go on and they'd spin and catch. [00:31:40] Speaker B: Yeah. And then they get bound, and then [00:31:41] Speaker A: they're stuck, you know? So we had two sockets going. Had tire guy taking them off. You know, it stuck. He'd hand it to Eric. Eric hand him empty socket. He'd take the other one off air. [00:31:51] Speaker B: Eric. [00:31:52] Speaker A: Eric would be in the vice. Bam. Knocking him out, you know? And I'm like, man, I'm gonna have to find load nuts for this thing, because if we put them on, I don't know how I'm gonna get them off. We're having to knock them out through the socket, you know, just like that. So, anyway, I think I was just baffled. [00:32:07] Speaker B: Yeah, yeah, yeah. [00:32:08] Speaker A: Like, he had no clue. [00:32:09] Speaker B: Yeah. [00:32:10] Speaker A: Anyway, they may have been. Well, so Zone offered them, according to them. Okay, right. Lug nuts for this car or lug bolts for this car? Four packs, so we're gonna have to have three. Right. So they get there, and I'm like, I just hope. I mean, obviously, I hope the thread's right. You know, 14 by 150 is what they were. I'm like, all right, all right. I hope that's right. But I really hope that link's right, you know, or that it don't matter that much. So I start with one, and, you know, I just thread it in. I'm like, okay, good. It works. I put the wheel up there, thread it in there. Thread the other one in there. I'm like, you know, goes on just fine. Or electric impact. It goes on just fine. Yeah. You know, so this one goes on just fine. And I'm like, okay, click. [00:32:59] Speaker B: That's what's gonna happen. [00:33:02] Speaker A: There goes a hand. So then I'm like, click. I'm like, oh, my gosh. No. So I spent the last hour cutting. [00:33:12] Speaker B: Grind them off. 10. [00:33:13] Speaker A: I didn't grind them off. I cut them with this cutoff wheel. [00:33:16] Speaker B: Oh, that's what I meant. Yeah, yeah, yeah, yeah. [00:33:18] Speaker A: I cut all 10 of them stupid things. So it was. It was, you know, chuck it up in a vise. And I had a socket I could run up on it, or not a socket, but a. A lug nut that we. We bought some the other day and I had some spares, and I'd run that thing up on there until it was. Hold that other one up there is the same length, then run it off the back, you know, so it's hot. So I'm using a soaked rag to pick it up, carry it over the sink, come back, you know, grind the end of it off where it don't look so bad, you know, because it's gonna be uneven. Yeah, 10 and all 10 on the back of this thing. [00:33:53] Speaker B: Oh. [00:33:54] Speaker A: Can you imagine a damage that would do if. If you just set it down? Oh, yeah, it would just destroy those parking brake shoes and everything else involved. [00:34:04] Speaker B: Yep. [00:34:05] Speaker A: But, yeah, that's what I dealt with, you know, thinking, your day's over. I'm going into a long weekend. I get time to work on my property. And then I stayed till, you know, 45 minutes late cutting these dang lug nuts. [00:34:16] Speaker B: Oh, it's so aggravating. [00:34:18] Speaker A: Yeah. [00:34:18] Speaker B: Something that should have been so simple. [00:34:20] Speaker A: Yeah. To the guy, that's just. [00:34:23] Speaker B: What? I don't know. [00:34:25] Speaker A: What do you mean, you know? Well, you got 10 brand new ones. Well, I didn't do that. Oh, okay. Yeah, somebody just did it themselves. [00:34:37] Speaker B: Yeah, well, that's. I don't know. You know, some people, I think they just say that sort of stuff just to see if they can get something out of you. You know what I mean? [00:34:47] Speaker A: Oh, oh, yeah, for sure. That's 100%. I don't. [00:34:49] Speaker B: I don't want to say anything. You know, I love my customers, but, man, they can sometimes just. Just see what they can try to get out of you, you know? [00:34:59] Speaker A: And I think they tell other people I got this, you know, they like. They brag about it. Yeah. You know, better not catch. [00:35:05] Speaker B: Catch them doing that. Golly bum. That'd make me so mad. [00:35:09] Speaker A: Yeah, they sure do. I had a guy call me the other day, and I just. I sold him set tires during our tire sale this week on his, I don't know, new F250 big, big truck. And he put a set of Michelin AT2S back on it, which is what he had on it, and he. We had to change oil line it, put a set of tires on it, you know, so I'm like, okay. Make sure the positions are reading correctly. The air pressure staggered like it needs to be. The oil lights reset, the stickers in the window. The level's good. No, everything's wiped off and clean, you know, and the alignment's done, you know, checked and. And all that. And I said, so we got done with it, and he come to pick it up. He's like, man, Bo, I appreciate it. Yeah. And he calls me back like, you don't know. You don't want to see that name coming back up on Colorado. So he calls me back probably 30 minutes later, hour later or something like that. He goes, hey, Bo. You know, Bo, I'm one phone call. So. Hey, Bo. I said, yeah. He said, did you check the. I forgot, man. This is my fault. I forgot to mention it to you. Did y' all check my spare? The condition of that spare I'm about to leave on road trip. I was just really concerned about that condition. I might. Man, you've got a 22 model truck that spares him way better. Have you ever had it on the ground? Never had it down. I'm like, okay, well, that spares a lot better than any tire we took off. So it doesn't matter. As far I know the condition's good. We just need to make sure your pressure's good, you know? And I actually from. From talking to him a week or two beforehand when I ordered these tires, I had it in the notes. I didn't see it. Amber didn't see it when she wrote him up. The guys didn't see it. It had a bunch of stuff on there, you know, Anyway, we could have. I didn't worry. I wasn't really worried about the condition. I'm just worried about the pressure. Yeah. Making sure it's good first trip. So, anyway, I had to sit. Just run by here later. We'll check it, make sure it's good. And he did. Well, then, like, another day later. Bo. I'm one, whoever he is, you know. Mr. Ford. Oh, gosh. Okay, here we go. I just bow. Can I help you? Bo? Hey, man. Hope you're doing good. [00:37:16] Speaker B: This is Robert. [00:37:17] Speaker A: Hey. You ain't gonna believe what happened. Oh, my gosh. Here we go. [00:37:23] Speaker B: Oh, no. [00:37:24] Speaker A: Here we go. What in the world? Because it could literally be any freaking thing he's about to say, you know? He goes, my right front tire just exploded. And I was like, just quiet. I'm like. I don't even know what to say about being exploded, you know? And I was like, what do you mean? Like, he Goes, I'm just kidding. I'm just kidding. Y' all sell wiper blades. [00:37:48] Speaker B: Oh, my God. [00:37:50] Speaker A: I was like, oh. He goes, I'm sorry to do that to you, man. I'm sorry. I'm sorry. I'm like, well, I'd rather you be kidding about it and being serious, so. But he hide. [00:38:00] Speaker B: Well, that's good. I wasn't expecting that. [00:38:01] Speaker A: Yeah, exactly. Yeah. It caught me way off guard. I was like, I don't know if they'll fit your truck for sure. I think they will, but just swing by here and let's find out. I got some interchangeable ones, so. Oh, gosh. But, yeah, those dang customers, man. [00:38:16] Speaker B: Yeah, I. My dad. I get tickled at dad. So he works with me down, you know, out there. And he said, because we're getting to the point to where we're going to have to just start working on what we sell. That's just where it's going to be. That's what's going to happen. It's just got to take its time to get there, you know? And it was. Guy brought one in, another one today. It was a snapper. And he. He said. He. The guy says, make a noise. Just make a noise. Well, you can tell if you've been around them long enough what a blown head gasket sounds like. And Dad's picked up on it, too, you know. He finally has picked up on it. [00:39:00] Speaker A: That's so funny to me that you tell me that people complain about their lawnmowers making noise. All I can think about is how noisy a lawnmower is. [00:39:08] Speaker B: Like, yeah, I know. [00:39:09] Speaker A: Anyway, go ahead. [00:39:10] Speaker B: Yeah. [00:39:10] Speaker A: It just kills me. [00:39:11] Speaker B: So. So he goes pulling it around the building and he's. He gives me, like, this look, you know, of just like, such disappointment because we're trying to be better about not doing leaks, not doing big jobs, not fooling with engines that are messed up and dark. Trying to. We're just want to service bang and go is what we want to do. He flips it off and I hear it. That's what a head gasket makes when it's, you know, still got plenty of power. It's just losing compression, you know, blowing it out of one hole. [00:39:45] Speaker A: And. [00:39:46] Speaker B: And he's like. He turns it off. He said, I'm over this. He said, everything. We got this week's junk. Everything's junk. You know, we got a bunch of good work in, but we still got junk into a lot of junk in. He said this and needs a head gasket. I started laughing. I said, yeah, I heard it. And the customer brought it to me like three years ago. And he. The valve seat went out in the head and it wrecked ahead. Valve seat dropped and I mean, just wrecked ahead. Pushed a guide out. I mean, it's a mess. So we had to change that head. And at that time, he was like, well, do you think I should change the other side? I'm like, oh, dude, I wouldn't touch it. [00:40:29] Speaker A: Yeah. [00:40:29] Speaker B: Well, here we are three years later. Call him up. [00:40:31] Speaker A: Okay. [00:40:32] Speaker B: Yeah, exactly. That's what you would think. [00:40:34] Speaker A: Got you behind for three years. [00:40:35] Speaker B: Yeah. Yeah, we should. Yeah, I told you we should have replaced that other side. And I'm trying. I'm fighting. I'm fighting. [00:40:43] Speaker A: I would have said, what makes you think we should have? [00:40:46] Speaker B: Yeah, Well, I said, it ain't going [00:40:47] Speaker A: to save you no more money. It's on the opposite side of the motor. [00:40:49] Speaker B: I told him. I was like, was it V twin? Yeah, I said, well, I said, we can do it two ways. Because, I mean, it. [00:40:57] Speaker A: It. [00:40:57] Speaker B: It doesn't matter there. Again, I'm going to charge you. [00:41:00] Speaker A: At this point, you should recommend just doing a whole engine. Why not? [00:41:03] Speaker B: Well, I said, if you should have done the head. Then I said, well, because he was kind of getting snippy and smart about it. And I was like, you know, I said, we can do this two ways. I said, we can fix this thing. I can get the parts in here next week sometime, and I can try to get it worked around my schedule, or you can come pick it up and you can take it somewhere else if you want to be that way about it. I said, it was your fault the first time. I said, these. These brigs are notorious for this. This is not the right engine for this mower. That's just. It's too small of an engine. It just blows. It just. It's what happens. And he's like, oh, no, no, no, no. You know, and then they start backpedaling. Oh, that backpack. Now we're buddies now. After I've given the ultimatum, you know, of. No, we'll come get it and take it somewhere and let them. Let somebody else deal with it. I don't have to do the job. Yeah, I don't care. The jobs will only pay me. You know, it's probably going to be a $400 job. That's it. Do you know how fast I can do a 400 job somewhere else? I can do it a whole lot faster than. Than putting a head gasket on and fooling with that for two hours. But he was, he was cool about it after the fact. And I was like, I was like, well, it doesn't matter if, if I do done the, if I'd have done it then I said, it could have been blown. It could be blown out now. I said, I said, I gave you, I gave you three years of service. It gave you three years of service, you know, And I said, and I'm going to charge you the same amount of labor. Right. Banks don't make a bit of difference. [00:42:32] Speaker A: Right. [00:42:32] Speaker B: You know, see, I get. [00:42:34] Speaker A: People ask me way cheaper questions than that. Like should I go ahead and change the rest of those cools? [00:42:39] Speaker B: Oh yeah, I get that all the time. [00:42:40] Speaker A: Oh no, you shouldn't. It's an electrical part. It could go. They could die tomorrow. [00:42:44] Speaker B: Or your new ones, the new ones that you're putting on, you could outlast the new ones. That's what I always tell my customers. It may outlast the new ones, especially OE versus just wait till you have a problem. [00:42:54] Speaker A: It doesn't matter. Just wait till you have a problem. Yeah, just wait. Yeah, but so getting into this con, the conversation that we've been having here, we're obviously kind of talking about customers here. So let me tell you a story about. So this wasn't me, but this happened to us. Okay. So this was at our, a different location, let's say Wilburn. [00:43:21] Speaker B: Okay. [00:43:21] Speaker A: Working the front counter. [00:43:23] Speaker B: Okay. Oh, okay, okay. [00:43:24] Speaker A: He's working the front counter. Not buddy. [00:43:26] Speaker B: I know. Yeah, yeah, I got you. [00:43:27] Speaker A: So he's working the front counter one day and this customer comes in and, and she's one of those customers who. Everything's wrong. Right. There's a problem with everything kind of thing. Right. Okay. So. And our owner has told Mike's like, I've got, I've got a list of those ones that I can run off and the ones I know, the ones I'm supposed to run off if I can, you know. And she's on that list. So she comes in one day and they were like changing on, rotating the tires or something. Somebody made this appointment like 4 o' clock on a big diesel truck or 4:30 or something, you know. So nobody's wanting to do it. Everybody's ready to go. It's going to take a long time, you know. So anyway they, what I would do is I just get everybody on there. Let's just get it done. But I don't know what they're doing at this store. However it comes around, makes its way around front And I don't know if it wasn't on the ticket or whatever, but she had wanted us to rotate the tires and we didn't do it. So I guess they just checked her air and she was going to come back or something or. No, they pulled it back around there to do it. Maybe she'd ask it when she's gonna get built out. No, we didn't do that. It wasn't. You didn't ask us to. Wasn't on the ticket. They wouldn't have done it. [00:44:49] Speaker B: You know, that was supposed to be part of it. [00:44:51] Speaker A: Whatever, you know. Okay, so Tim pulls it back around there. Whatever. Well, she's. She's already been on Tim, just wearing him out. Well, she got Travis when first came in, right? Mike's had nothing to do with any of this. He's on the other side just listening and watching. Listen and watching. Listen. [00:45:07] Speaker B: You just have to know Mike. [00:45:09] Speaker A: Yeah, yeah, yeah. You got to know this guy. So anyway, when. When it's back around there again and she's just still. What, Tim. She was on 10. Little Tim pulled it around. Well, then she hits Travis because Travis is there. Mike's standing by. He's just watching. He's just watching finally. And I'm just. I'm trying to think of my. And what he's thinking, and all I can think of is, am I going to say something to this woman or am I not? You know, I've been told, run this lady off if I could, you know, whatever. So he. So he goes into that mode, right? So he's like, ma', am, why do you come here? He's like, why do you come here? We can't do anything right for you, your father, you're. Anybody that brings anything in here, it's wrong. Why you come back? You know? So it. Yeah, yeah, he asked her just like that. So what does she do? She jumps all over him, you know, because of it. But. But just a straight up question, you know, Answer it. Answer it. If we're so bad, why do you come back? That's what he asked her. Yeah. [00:46:14] Speaker B: Yeah. [00:46:16] Speaker A: And it didn't run around. [00:46:17] Speaker B: Of course not. Of course not. Oh, that's great. [00:46:21] Speaker A: But yeah, that. That's funny. There was a guy who showed up yesterday. He's a. He's a guy that has been ran off from our store. He came in one day. He's a. Some sort of Indian dude or something. Don't speak great English, but good enough to understand him. But, you know, he's pushy, real pushy. And for the last five years, he's wanted his air pressure checked. Air pressure checked. [00:46:56] Speaker B: Just. [00:46:56] Speaker A: Just over and over and over and over and over and over and over. Well, they decided like, I don't know, mostly Scott, my service manager, you know, and. And he had ran it by the owner already and everything, but they've decided next time he comes back in here, we're telling him we ain't checking his air no more. He can go down the road and get check it himself at Wiggles. We ain't doing it for him no more. Never spends any money with us. Never does anything. We ain't doing it no more. Well, the next time he comes in, there's a day Scott ain't there, right? I'm there and he's got a shredded tire outside. Ain't no chicken error in that one. And I think I've got him. I've got him now. He's gonna spend some money today, you know. Well, we had a tire, a tire in stock or whatever. Well, we put it on there and he left. Then he came back the next day and said it was completely flat. We aired it up, never found a leak, never did anything. He left again. Then he came back and asked me about the way it's driving. Like, you've got one brand new tire on the front of this thing. Yeah, this is like a 400,000mile Avalon. [00:48:00] Speaker B: I'm like, what do you mean? [00:48:02] Speaker A: I'm like, it drives like crap. The struts are noisy. You know, I rode with him down the road and I get back and I'm like, there ain't, you know, you could spend thousands. Well, it's not worth putting money in, you know, I'm like, I agree, I agree. Just drive this thing, you know, whatever. He's like, well, you don't think it's safe or a safety issue? Like, I'm not. I'm like, I'm not looked at it. I rode with you. Yeah, I can't tell you that. And I can't tell you that right now, you know. So anyway, he left. Well, he comes back another day, as when the owner's standing there, Scott standing there talking to a customer. This guy comes in, walks to the front doors, talks over the customer that Scott's talking to, to Scott, you know, air pressure check. Adorable. I need air. [00:48:44] Speaker B: I need air. [00:48:45] Speaker A: You know, Scott's like, just a minute, man. I'm sorry. You're gonna wait. You're not gonna talk. You're not gonna come in here and talk like that and talk over Someone. [00:48:54] Speaker B: You're rude. [00:48:55] Speaker A: You're being rude. You're not gonna do that. Well, so he goes back to talking to the lady again. Well, Jimmy decides, you know what? He's right. You get out of here. You go. We're not checking your ear. We're not doing nothing for you again. You're not welcome here. We don't wanna service you. We don't want your business. You leave. We don't need it. He's seen him. He's been there before. When the guy's doing his thing normally, it's. I'm like, yeah, get out of here. One. Yeah. You know, I don't want to deal with him. So that's the way it usually is. Yeah. Which to me, it don't aggravate me that bad because these guys are standing back here. Anyway, whatever. Let him take care. But anyway, Scott had decided, is it. You know, and then that day that happened was Jimmy said, that's it. You know, whatever. Well, then he comes back again, like the next week. Jimmy's there again. He's like, I told you no, go. Whatever. Well, this guy tells me, yes or yesterday. He came to work yesterday, so. But. But he tells me yesterday that he had came back and apologized. And he's like, I guess it wasn't good enough. He still told me to leave, you know, and. Because he told me that he didn't do nothing wrong to start with, of course. But he still went ahead and apologized for nothing. And it wasn't. It still wasn't good enough. So. But he come in and I'm. I'm looking for them stupid lug nuts, them lug bolts. I'm standing up front looking for these lug bolts. [00:50:24] Speaker B: It's late. [00:50:25] Speaker A: It's late. We're busy. We're trying to finish the day. I'm looking for these lug bolts, and I look up and he's getting out of a car. And Amber goes, oh, this is all you. Like that to me. Well, she don't know none of that story I just told you. Oh, she wasn't there doing any of it. So she goes, this is all you. I said, it ain't me. I'm busy looking for something time sensitive. Gotta get this car out of here. You know, that ain't me. And I'm sitting there looking and digging through all these vendors, trying to find these. And then I remembered he's ran him off. You know, he comes in. Can I just. Someone look at my tire? Quickly, he says. Quickly. That's how he is. Quickly. Everything's got to be now, you know, just quickly. And I remembered right before he said anything, and Amber was like, if you want to go to door one, I said, no, no, we're not doing that. You've been ran off from here. You're not supposed to be here. We cannot serve you. We can't serve him. We're not doing that. She's like, oh. I said, yeah, sorry, we're not doing that. You know, can you at least look at my tire or put me some air to get down the road to the next place? I said, I don't care to put air in it for you, for you to leave. Sure, I could do that, but I'm gonna do what I'm doing now. You're gonna wait on me. So I finished doing what I'm doing. [00:51:43] Speaker B: Gosh, what a dude. [00:51:45] Speaker A: I finished doing what I'm doing. I go outside and I went. I was going outside to talk to somebody else. I was looking for the guy with those lug bolts. I'd found them. I knew what they were gonna be. And I went. I went walking. And there was a guy sitting out on the porch. And that guy, he followed me out there. Me and the Indian dude. And I said, you ain't fixing that tire just shredded. I don't know how this guy is so hard on tires, but it's got. It's got cuts in the side wall just. I mean, it's just destroyed, you know. And I said, yeah, we. There ain't no fixing that or airing that up. Sorry, you know, And. And then he's like, well, can you just. I said, you're. You're going to wait a minute. You're going to wait. I've got to finish doing what I'm doing first. Sir, are you. You know, I went over to talk to somebody. It wasn't him. And I went back inside. And then I'm like, okay. I went back and I found Scott. Said, scott, I need your help. Try to find me 10 of these lug nuts. Looks like Autozone has them. You need to call the guy, tell him about them. The fronts have been replaced. Here's an old one. So you can go off length if you want to. You know, I got to get up front. So I go back up front, walk up there. I'm like, yeah, you ain't fixing that. That's just a destroyed tire, dude. You know, it's destroyed and I sure ain't putting air in it for you, right? And he's like, okay, well, can you. Can you sell me a Tire, then. And I'm like, no, no, no, I'm. I'm not gonna sell you a tire. He's like, you want. I'll pay cash. I'm like, I'll pay cash. I'm like, I ain't gonna do it. I'm not gonna have a transaction here with you when the owner has ran you off. I'm not going to do it. Could you just do it for me this time? I said that. You're asking me to do something that the guy that pays me doesn't want me doing. No, it's not worth getting fired over. No, I'm not going to do it. And I ain't fired over it. Whatever. But I'm lead him believe a thing, you know. So I said, no. Anyway. Long story. I said. He goes, what am I supposed to do? I'm like, well, you got a spare? You know, I will put your spare on for you, for you to leave. That's how I'm thinking, you know, I will do that. And he's. I don't know. It just bought this car or whatever. So I go back here and I look, I'm like, yes, you have a spare. Okay, drive around this way. [00:54:06] Speaker B: And he's. [00:54:06] Speaker A: And he's real. He's like, scared to drive on a flat, too. He's like, the car's unstable. I'm like, you ain't gonna turn over, dude. Just drive the car around there. I'm like, you're gonna get it. Last time I was like, I'll do it last time. This time I wasn't like that. I was like, you're gonna get in it. You're gonna drive it around that way. Well, you think it'll be okay? I'm like, you're in a parking lot. You just drove it all the way here. Wherever you came from, you come from, just take it easy and go around the building. I'll be. I'll be around there to stop you. So he goes around there and he. Out in the parking lot, you know, I roll a jack out, zip them off real quick, and just throw the spare on, roll it back here. I'm like, I gotta air that up for you. You know, it's flat, of course. So I air it up and I said, good luck. He said, I'll never. I will never forget this to the day I die. He says. I was like, okay, whatever. [00:54:55] Speaker B: Just. [00:54:55] Speaker A: Just remember that you're not supposed to be here. [00:54:57] Speaker B: Yeah, yeah, get out of here. [00:54:59] Speaker A: So. And. But that goes back to what I've said a Million times. You can't run them off with a freaking gun, man. [00:55:05] Speaker B: I know. [00:55:05] Speaker A: People so worried about business, losing business, and you can't run them off of guns. You can't. [00:55:10] Speaker B: I had a guy. I had a guy yesterday, first time ever in the history of this. Of my business. He come up to me and he's wanting a tail light. Okay. And I was helping somebody look it up, and I was like, okay, go over here. Look it up right here. And until I assemble, you can't. They're usually just not sitting on a shelf. Usually I have to order them. You know how that goes. [00:55:35] Speaker A: It's body stuff. You don't typically keep that. [00:55:37] Speaker B: So I've got a supplier for that and so I can get it. Yep, be here. It'll either be here late Thursday, because, I mean, we're. We're pushing five o' clock now. I said, I doubt. It'd probably be here Friday morning sometime. Okay. [00:55:53] Speaker A: Okay. [00:55:53] Speaker B: Yeah, that's fine. 65 bucks. 65 for tail light assembly. That's cheap. [00:55:59] Speaker A: Yeah. Tons of bulbs. [00:56:01] Speaker B: Yeah. Yeah, I think it may be. Maybe not. I don't know. Whichever, it didn't. If it did or didn't. But anyways, 65 bucks. And I was like, I put it. I loaded it up into the system. Put, put, put it into my system. Boom. Hit it. 70, $71.21. He goes. He gives me this real weird look. And he's like, no. He said, my credit score is 782. I was like, I. I was puzzled. [00:56:34] Speaker A: I was like, are you going to try to put this on credit? Like, what? [00:56:38] Speaker B: That's why I thought it first. [00:56:40] Speaker A: What's. It quit? [00:56:41] Speaker B: I was like. I said, excuse me. What. What are you okay? 782. He's like, I would like to pay for it when it comes in. And I was like, well, sir, this is special order. And I said, we pay. That's. That's protocol at my store is we pay for stuff up front when it's like this. If you have to special order, I'm gonna pay. I said. He's like, well, it's not right. And I was like, if it's not right, I'll give you your money back and I'll send the product back. Simple as that. But I said, everybody who buys something that is not sitting here pays for it before it leaves. And he's like. And he was just making this. He's like, well, my credit score is a 782. I am. I'm guaranteed. I'm gonna pay for It. I will pay for it. I. I've paid my whole life, and there's customers in here. And I was like, okay, whoa, whoa, whoa, whoa. What's your name? What's your phone number? I'll call you when it comes in, and you can pay then. That's fine. You go. You go on. And I'll call you when this thing comes in. He comes up to me, and I was kind of short and quick about it, you know, I'm like. He comes up. He's like, you know, and he's made a fool of himself because, I mean, [00:57:54] Speaker A: everybody's like, is this the same. This is the same day, same time? This ain't when he'd come back? [00:57:59] Speaker B: Yeah, no, no, no, no, he's coming back. I'm hope. I mean, I hope he comes back and gets it tomorrow. I'll have to send it back. But. But he comes up to me and he's like, you know, everybody's looking at him. There's. I mean, everybody's busy. Everybody. Dave's got somebody. [00:58:11] Speaker A: Yeah. [00:58:12] Speaker B: Casey's got somebody. We all are. [00:58:13] Speaker A: Yeah. [00:58:14] Speaker B: And everybody's just all, eyes on you now, buddy. You know, everybody's looking at you. You've got a 782. Yeah. And in my mind, I'm like, you [00:58:22] Speaker A: know, I'm thinking, is he an old guy or younger? [00:58:26] Speaker B: He's probably 50s, something like that, and he's younger. But anyways, in my mind, I like, all this stuff's going through my mind. I'm like, dang, you're that old, man. You should have a better. A little better. A little bit better. I mean, I know 780 is good, but I mean, you just have like a 850, you know. You know, and I'm like, I got a better credit score than you do. You know, this is what's all going through my head within all of about 10 seconds, you know, I was like, I got a way better credit score than you. And then I'm thinking, I'm like. And then he's just making this big deal about his 782. And I'm like, look, dude, just. Mr. Mr. So and so. You come back, give me your phone number. And then he couldn't tell me his phone number. He'd tell me what his credit score was, but he could tell me what phone number was. So he had. He was like, it's a seven. I can't remember. Hang on. He gets his phone out, you know. You know, like some old people do, you know? And I mean, you're 50, dude, you should know your cell phone number. Yeah, yeah. So anyways, and he gives me. I hope it's his right phone number. Who knows? But he leaves. And I was like. I looked over at Dave and glasses. [00:59:29] Speaker A: He's like, yeah, yeah. [00:59:32] Speaker B: I was going to tell him I had a 853 is what my credit score was. He said, he said I wouldn't even sold him anything. And I was like, well, it is what it is. You know, Dave. [00:59:44] Speaker A: Dave would have said they would have glasses down there. And I can't. My credit score is higher than that. But I still gotta pay for it. [00:59:52] Speaker B: Yeah, that's exactly what. [00:59:54] Speaker A: That's what I would have said to the guy. [00:59:55] Speaker B: That's what. Well, well, after he left and the other customers were standing there and I [00:59:59] Speaker A: was like, same deal. If I wanted, I'd be paying for it. [01:00:01] Speaker B: Literally, I was like. I told the customer, the other customer was there and he was like, you handled that pretty good or something like that. I said, I had never heard anything like that. I was trying to figure out what [01:00:11] Speaker A: to say, what he's even talking about. [01:00:14] Speaker B: That's how you just started. Immediately, my credit scores is 782. [01:00:17] Speaker A: Okay. [01:00:18] Speaker B: You don't go to Walmart. [01:00:20] Speaker A: Well, that's good. We're not financing this, so it doesn't matter. [01:00:23] Speaker B: I wish I'd have said that. [01:00:25] Speaker A: We're not financing this. I don't care what your credit score is. [01:00:28] Speaker B: She's like, you handled that really well. And I was like, I've never run into that before. I didn't know, you know, I said. I said, I. I let my own mama pays. If she get. If I order her some, she pays up front. That's just the way it works. That's how it functions here. [01:00:42] Speaker A: Anybody who's got the money will be okay with it. [01:00:44] Speaker B: Yeah, absolutely. And if it's not right, I'm going to take it back. I'm not taking. You're not getting the product with a bad or, you know, something that don't work. I'm going to give you your money back, you know, So I don't know. But anyways, it's just wild. [01:00:56] Speaker A: They'll take you by spray. You'll hear something you ain't ever heard before. [01:00:59] Speaker B: Oh, I know, it is crazy. That one was good, though. That was. That was a. That was a pretty good one there. [01:01:03] Speaker A: Yeah, that's out there pretty good. [01:01:04] Speaker B: But anyways. Well, guys, you got anything else? [01:01:09] Speaker A: Nah, I'm ready to go home, go to bed. I've been working all day like a bar meal. [01:01:14] Speaker B: I'm ready to go. Thank you guys for joining in again at the second floor sessions. Appreciate you guys, like, share, subscribe, tell everybody about us. See you next time. [01:01:24] Speaker A: Have a good one.