Things are changing or have they already changed!

[00:00:03] Speaker A: Where are they? [00:00:04] Speaker B: They're probably upstairs. They never answer the door. Oh, wait, it's Monday night. They're on the second floor. Hey, guys. What's up? Welcome back to second floor Sessions, man. Fuel is already up. Can you believe that? [00:00:33] Speaker A: You predicted it. [00:00:34] Speaker B: I told you, I told you last week that's what it would be. So I was just talking to one of my sales reps today, and he said that I didn't think that much about it. You know, I figured, you know, in a few months it would be hitting us. But I talked to him today, and he said that since this is when he's going on, he's claiming that steel is going to go through the roof. So they're already adjusting their prices now to try to accommodate what's fixing to happen. He said my lawnmower blades. Just lawnmower blades. This isn't, this is going to be. This is going to fall in vehicles. It's going to fall and everything else. The price of steel. He said that he's going to go up 5% on our mower blades. So 5% is a lot in business. It's huge, especially on, on something like that. I mean, if you take that multiplied into a vehicle or multiplied into a, a lawnmower or anything, it's going to, it's going to cost some money. And, you know, and he's the one that mentioned to me also about Trump. You know, he's gonna put. He's got. He's dropping 400 million barrels, you know, of all. Yeah, 400 million barrels of oil. Of oil. Yeah. [00:01:58] Speaker A: Not gas. [00:01:59] Speaker B: Yeah. Crew. Yeah. [00:02:00] Speaker A: Okay. [00:02:01] Speaker B: Yeah. Yeah. So, you know, so that's, that's only going to last for so long, of course, but we consume somewhere in the 9 to 10 million barrels a day in the U.S. so that's only, you know, it's going to last us a little while, but, but anyways, I mean, that, that's going. That's going. [00:02:25] Speaker A: Is that of, of oil. We, we consume that much oil. [00:02:30] Speaker B: Barrels. Yeah. How many barrels? [00:02:31] Speaker A: Barrels of oil? [00:02:33] Speaker B: Yeah. [00:02:33] Speaker A: Not gas. [00:02:34] Speaker B: Yeah. Yeah, you're right. Okay. Yeah. [00:02:36] Speaker A: Okay. [00:02:36] Speaker B: Yeah. [00:02:38] Speaker A: So, [00:02:41] Speaker B: you know, that's going to cause everything to go up now. I mean, it's. Since fuel's going up, I mean, it's, it's driving you. It's driving your stuff to you. It's driving your stuff to the stores. It's driving everything. I don't know what it looks like for the future, but, I mean, yeah, 400. 400 million barrels of oil in our reserve that he's dropping off to us to help lighten the load. And for some reason I don't get how we have accrued. See, it's so we've literally accrued almost $1 on gas and $1 on diesel already. It was about, what was it? Three. I filled up for like three. No, I'm sorry, a dollar and a half on diesel. [00:03:27] Speaker A: I'm saying I'll be about $4 if that's the case. [00:03:29] Speaker B: Dollar and a half on diesel is what it was. It's $5 a gallon now in the diesel and gas is 2. It was 2, 239 over here at the gas station and now it's 3, 329 right now. But that's called price gouging, no matter how you look at it. I mean it went from one day, it went from, from a do from, from two. It was like, I think it was 249 and then everything hit and then immediately the next day was like 259 and then it just crept its way up within, you know, two or three weeks. Now, every gas station you go to, it doesn't matter where you go. But I think, I think you know, from, I mean the only thing, you know, he, he, I understand what he's trying to do. Trump's trying to, you know, help, help crush the, lighten the load. But I mean, it's already hit, you know. Do you think it's going to stop there? You think it's going to stop right there or is it going to continue to go up or is it just at a. [00:04:32] Speaker A: No, it's going to continue. [00:04:33] Speaker B: I mean, I know every time, every time, every time you're in war, you know, we say. Well, he did, he said that he, I went and looked at the article after the guy sales rep told me this, but they said it's supposed to help crush the, you know, the, the blow of the fuel. It should, it should bring fuel prices back down, which I don't think fuel price is going to come back down until we get out of war. I just, that's, that's just way, that's the way it's always worked when we're in war, but anyway. [00:05:01] Speaker A: And still goes up every time. [00:05:03] Speaker B: But, but it, he did make a really good point to say, you know, that that's, that's the cost of, you know, that's just a little bit of the cost that we have to, to remain safe in our commute through our day to day. Yeah. For our commute and our freedom and everything. Else I just, you know, being a business owner and being in, you know, I mean, mine's, you know, for me is a lot of it's steel with my mowers and for you it's petroleum, which is rubber. I mean, you know, old sound rubber oil. But it'll just be what it'll be, you know, I don't know, I don't know what else to. You don't know what else to do when something like this happens. But I mean, do you, do you think they price gouge any. You think the gas station's price gouge. This is coming from a guy gets, gets a company truck and fuel card. So he, he's, he. I'm a little sour about that. But I don't have my company. [00:06:10] Speaker A: This guy, this guy. Okay, so, so somebody said this one time to me and I've, the more I've thought about this, I don't know that I necessarily agree with them. This was an older man who was, who was fussing about gas prices at one point in time. But he was fussing about, like you said across the road here, where it's went up from one day to the next day, you know, you've noticed it. Well, he's fussing at the gas station owner, you know, that gas went up at. Gas in that ground didn't go up. You didn't, you know, you already bought that, you know, and he's, you know, and I kind of agreed with that at first when I thought about him. And he's right, he did already buy that. But then what's your argument on the other side, which is I gotta buy more and it's gonna be more expensive. So what? You know, that would be your argument there, I'll tell you. I mean, gas is what it is. [00:07:04] Speaker B: Here's the thing here, let me just say this real quick. But the biggest thing is, so it doesn't matter, you're going to lose this battle either way you go with a customer like that. I agree. I mean, I know gases, but you have to do this stair step because if you go, if you go from ground 0 at $2 to something gallon and then next load comes in, now you're up at, you know, you've jumped 50 cent overnight. It's going to look a whole lot worse on you than. [00:07:30] Speaker A: It's the same thing as Trump dropping them barrels. I mean, instead of, instead of going from here to here, he can go by doing that, you can go from here to here to here to here to here to here. And it's it's going to continue to climb. That's what it's going to do. But talking about price gouging. So I don't necessarily consider gas price gouging. I mean I don't, I guess I don't think about it that much just because it. I've got to have it. [00:07:54] Speaker B: Oh, I know we. [00:07:55] Speaker A: That or I'm walking. So why fuss about it going to work? [00:07:59] Speaker B: Absolutely. [00:08:00] Speaker A: So, but, but so I guess I don't think about that. I'll tell you where I've been pro gouged at, terribly bad is. And this kills me is hotels. It ought to be illegal. So one time we got rushed out of Florida with a hurricane. Got evacuated, had to get out of there. Okay. I paid more for a hotel, bottom floor. I don't know where it was at, but it wasn't a very, very nice one, I'll tell you that. In Montgomery or something like that in Alabama trying to get back to the house. I paid more for a one night stay than I was painting a condo on the beach because. Because they saw us coming. Oh, that ought to be illegal. That's freaking gouging. [00:08:43] Speaker B: Yeah, that's not right. Especially in a tragedy. [00:08:45] Speaker A: Right? Yeah. [00:08:46] Speaker B: In a tragedy like. [00:08:47] Speaker A: That's bull crap. That ought to be illegal in my mind. [00:08:49] Speaker B: Yeah, that's true. [00:08:50] Speaker A: You won't fuss about something, fuss about that. That's crap. Yeah, but what did I do? No. [00:08:55] Speaker B: You going to pay? [00:08:56] Speaker A: I paid it. You know why? Because I was like I can't go no further, you know, again, you know, I can't stay awake. Drive. But yeah, well, yeah, so. But that, that's gouging to me. That ought to be illegal, man. I swear. [00:09:09] Speaker B: Well, I get, I get the whole, you know, that's what, you know, I just, it blows my mind that, that we've not truly been affected yet by the fuel because you know, everything's still functioning as it was. [00:09:24] Speaker A: Oh yeah. [00:09:25] Speaker B: But now we're in war. That the barrels went from, went from 60 to. I think I read it was 115 now the barrel. So. But anyways, I mean I know they're, [00:09:38] Speaker A: I mean why is that? Is that just because they have so much oil in Iran we were getting it all from them or somebody else. [00:09:45] Speaker B: 20, 20 to 25%, something like that. But I mean it's not like we don't have it sitting here in our ground ourselves. [00:09:52] Speaker A: Oh, I know, but you got a frack to get it or whatever. [00:09:55] Speaker B: Yeah, but I just, it, I mean we're all gonna see it, we're all going to see price increasing across the board. Your food, the product you buy from me, the product you buy from him, you know, going out to eat your everything. I mean it's just that takes, it takes it to take something to get it to you. So. Yeah, used to be expected. I don't, I'm not fussing about it but I do think it's like I don't see it being 100% right either for you just to go from zero to hero in you know in a two week span to where you know you're paying where we were paying, you know, you know three. What was I paying? 319 for diesel. That's what I was paying. And now it's $5 a gallon. [00:10:44] Speaker A: You know almost both my diesels need fuel. I don't want to drive. [00:10:48] Speaker B: Bad timing. [00:10:49] Speaker A: I know I drove them all weekend last weekend one of them working with it. So I, I just ain't going to fill it up. [00:10:55] Speaker B: It's just going to sit there, sit there and rot. Yeah but I, I just. You ain't nothing you can do about it. You're going to pay it and go on. And I get that. It's just sometimes I just don't feel like it's 100 right either but. Because I mean it ain't just us but I mean some people struggle from [00:11:11] Speaker A: week to week for sure. [00:11:13] Speaker B: You know they're all paycheck to paycheck people out there that, that I mean it's going to affect, you know and when your gas goes from. I literally filled my truck up like it was 379. And I was fussing about it then because I knew I just bought it like five days ago. Four or five days ago. And I put 150. What was it? A hundred and $101 in it, I believe. And then my, my stub nose Isuzu out back. [00:11:45] Speaker A: It's. [00:11:45] Speaker B: I put 30 gallons in. It is $140. [00:11:49] Speaker A: What size tank that thing at? [00:11:50] Speaker B: 30? I think it's a 33. 32 or 33. Yeah. Put 29.8 gallons in. It is 130 something dollars. 139 or 138. But I mean it. What are you gonna do? I can't go drive the mowers to my store picking them up. I can't go drive and pick them up. So I just went up on my pickup and deliveries too. I just went up this year and it wasn't because of fuel. It was just like. Because I'm. I'M one person. I was kinda, I was kind of pushing the customers to be like, well, I ain't paying him 75, come get my mower. [00:12:29] Speaker A: I'll bring them in. [00:12:29] Speaker B: I'll bring it myself. [00:12:30] Speaker A: Yeah, I'd rather not go get them. [00:12:32] Speaker B: Yeah, yeah. Absolute. Absolutely. Well, it's 75 in a 10 mile radius or it's outside of a 10 mile race. 100. Well, I started calling around. I'm gonna go up again. I'm gonna have to. Everybody around me's bottom. $100. Bottom is a hundred dollars starts at a hundred. Yeah, yeah. And it makes sense in my mind because if you go call a tow truck right now to drive your mower to my store, I mean, it's gonna cost you 150 bucks. And it don't matter if it's a mile down the road. That's just what it's gonna cost. But they were already fussing. I thought I would push the customers that way, but it didn't work. I've literally probably picked up in the past month. I've probably picked up somewhere in the neighborhood of about 30 mowers, so. But that didn't work. But I think we're in a time too where customers are just paying for, they're paying for that convenience too. Like, people are like, I don't want to fool, I don't want to fool with it. I'd rather not go outside and hook my trailer. That's another thing. I picked one up Saturday and they just, they literally had a trailer sitting right beside their mower. Perfect little tractor supply, little mesh trailer sitting right there. And I'm, I looked at it and I'm like, I'm literally, I mean, this is like, this is like four miles from my store. I'm changing you $75. Well, you know, okay, whatever. But I'm looking at, I'm like, why can't you hook that thing up and bring it to me? [00:13:58] Speaker A: You should have seen if they'd sell it to you. They don't need it. [00:14:01] Speaker B: Yeah, I should have. [00:14:03] Speaker A: Yeah, you should have. [00:14:05] Speaker B: But I think customers are really just for convenience now. Because some of this stuff I do, it's like. And even probably for you guys on vehicles, I mean, I think it's pretty easy to change oil and stuff. You know what I mean? Maybe, maybe I'm wrong. [00:14:21] Speaker A: Maybe people, you can't, you can't do it all. Change yourself cheap as you can have somebody do it, you pretty much. [00:14:27] Speaker B: Oh, I know that, I know that. [00:14:28] Speaker A: I mean, so that, that ain't going to happen. [00:14:30] Speaker B: Yeah, I know that, but I mean, it's like for your lawnmowers and stuff, you know, I mean, it, it. It's a. It can be costly to get your mower picked up and put two quarts on. [00:14:38] Speaker A: I think part of it is, is that we've become numb to the price hikes on everything. [00:14:45] Speaker B: Yeah, I think you're right. [00:14:46] Speaker A: Yeah. I mean, because I will pay for things now where, you see, I'd fuss constantly, and now I just expect it and don't really say a whole lot about it. I mean. [00:14:58] Speaker B: Yeah. [00:14:58] Speaker A: I mean, four of us went to the Mexican restaurant the other night. It was like $60. Yeah. I mean, I remember when we used to go down there and eat for like. [00:15:06] Speaker B: I know, 40. Yeah, well, that's, that's. I mean, that's us too. I mean, it's the same thing. I mean, yeah, we have. We pay a lot more for stuff [00:15:16] Speaker A: if everybody would just quit paying. [00:15:17] Speaker B: And that only. That only happened after Covid, really. And truthfully, I mean, it was after Covid and all that. That went crazy. [00:15:25] Speaker A: Million percent Africa. [00:15:27] Speaker B: I mean, it wasn't like that before, but I. I don't know how. I don't know how that you get, you know, how do you. How do you make it slow down or stop? You know, you gotta quit. [00:15:40] Speaker A: You gotta quit giving them what they want. [00:15:41] Speaker B: Yeah. [00:15:41] Speaker A: That's the only way to do it, and it takes way more. [00:15:45] Speaker B: Yeah, but everybody's making money, though. I mean, that's it. Everybody's making money, you know? [00:15:50] Speaker A: Yeah. Don't mean you're making enough. [00:15:52] Speaker B: Oh, I know that. [00:15:52] Speaker A: I know that don't mean you making enough. [00:15:55] Speaker B: I just find it so hard to believe some of the stuff that people will have you do, you know? I mean, just have you do. I mean, it's just wild to me. I mean, I don't know what happened to the days to where when you buy a. A lawnmower, you buy a motorcycle that. You know that it shows you how to do all this stuff. Well, nowadays you get all the. These, These warning labels and stuff not to do, you know, because you don't. You don't want to. You don't want to drink the. You don't want to drink the battery acid that you pour in your lawnmower. You don't want to, you know, you don't. You don't want to, you know, make sure to put the oil in it. And do, you know they used to send you in something like that or mower or a motorcycle or something. That valve lash, how to adjust your valves and stuff like that. Ain't even a thing no more. You ain't gonna have that. Just people. I don't know. [00:16:44] Speaker A: I just don't know why you were encouraged to take care of things back in the day. [00:16:47] Speaker B: Yeah, I think we're in a society too. It's just everything's throw away. [00:16:51] Speaker A: Yeah. They just expect it not to last, I guess. [00:16:54] Speaker B: I don't know. I don't know why, but. And I hope, I hope that we can raise another generation to where we have kids and people that's hands on, you know, that's going to be another. You know, [00:17:10] Speaker A: nobody wants to. Nobody wants to learn anything. I mean, when it comes. I don't know why, when it comes to having a try, I mean, they'd rather. They'd rather work with their mind than they would their hands. I mean, that's just. That's just what it is, you know, And I, and I get that, though. I mean, I do. I mean, it doesn't mean I don't know how or don't do it, but I mean, I understand, you know, why do it yourself if you can afford to pay somebody to do it? I do get that. [00:17:33] Speaker B: Yeah. Yeah, yeah. [00:17:34] Speaker A: I mean, just like the lottery conversation. We hit the lottery. There's gonna be a lot that I, I don't do that. [00:17:40] Speaker B: I do now, but I still find out like. Like I'm not not say that we're better than anybody else or anything like that, but I get to a point, I'm like, do you not ever want to learn? I mean, why do you not want to learn how to. How to weld two pieces of metal together? Or how do you not want to learn how to solder some wires together, you know? Or how do you not want to learn how to build a house? You know, I'd love, I'd love nothing more to build my own home. If I had time, I would love to do that, you know. Now you're fixing to do it. [00:18:12] Speaker A: Oh, no, I'm not. I ain't been doing it myself. Well. [00:18:15] Speaker B: Well, you. Are you hiring a contractor? [00:18:17] Speaker A: Yeah. Oh, okay. Okay. [00:18:19] Speaker B: Okay. [00:18:19] Speaker A: Yeah. [00:18:20] Speaker B: That's good for you, though. I mean, but you ain't got time to do it either, so it doesn't matter. I mean, if you had time, you might, you might dig the footers, you might do the. [00:18:27] Speaker A: Well, we were going to do all that anyway, but. And we still may. I mean, that's not out of the question. We were actually planning on doing it. [00:18:34] Speaker B: I Can tell you one thing, you can't lay block as cheap as it is. [00:18:38] Speaker A: Well, I'm not going to lay block. [00:18:39] Speaker B: Well, I'm just saying if you build, you know, on a foundation home, I mean it's. They said that. Now this is what I hear. I don't know, but they said that, you know, if you do something like that, like a home. On a home said foundations like the way to do block. They said you can't beat the price that they're people are doing laying block for right now. Like, it's just incredible. Like a do. What was it, $2 a block or something? Or a dollar or two a block. [00:19:03] Speaker A: Loudoun county, they don't let you lay block no more. [00:19:06] Speaker B: Really. [00:19:06] Speaker A: You have to pour formed walls. [00:19:10] Speaker B: Sure. [00:19:10] Speaker A: Do a new home build in Loudon County. Sweetwater ain't like that. Monroe county ain't like that. [00:19:16] Speaker B: I did not know that. [00:19:17] Speaker A: Yeah, somebody was talking about it, but that's pretty wild. [00:19:21] Speaker B: That's pretty. Have you seen some of that before? [00:19:24] Speaker A: It's expensive. [00:19:25] Speaker B: Yeah, I know it's expensive. [00:19:26] Speaker A: That's what I was worried about. [00:19:27] Speaker B: Yeah, it's pretty wild to see that. I watched our. I seen a house being built over there and in greenback. Well, I guess that would make sense. It was in greenback and it was being there was pouring those walls and those forms. And I was like, is that. Can you do that? You know, and that's. And he was like, yeah, yeah, that's. That's the way we do. That's why you do it. [00:19:46] Speaker A: Now that's code. [00:19:47] Speaker B: Now, I did not know that for [00:19:49] Speaker A: a county, I'm pretty sure. So that's the way it is. [00:19:52] Speaker B: But I don't know. I just think. I just think the people's just lost that. I don't know. I don't see why somebody doesn't want to learn a trade or something. [00:20:01] Speaker A: So talking about people. So I wonder. We were talking about this. Have you, have you heard of China's T800AI robot? [00:20:15] Speaker B: Okay. [00:20:16] Speaker A: This is stemming from AI taking jobs is what I had on my mind. [00:20:20] Speaker B: Okay. [00:20:20] Speaker A: But so they've developed this and you know how far in technology China is, you know, but they've developed this robot now that. I mean, it walks like a human. It's steady on its feet. I mean it shows it doing backflips and. Yeah. And so anyway, they put out this video out there or whatever. It's walking with police officers down the road. It's got a vest on. So anyway they call it. Somebody's saying it's fake and it ain't real. So the, you know, assuming this video I watched on this is real, but they, they bring that thing out there or the, the guy who made him made this robot. He brings it out there and lets it. And it's a combat robot. I mean, it's made to fight too. Kicks him like stomach, chest area like that and knocks him down to prove that it was real, you know, that it, it wasn't fake. Because I mean, if you look at Elon Musk, robots, they're like, you know, all crappy and whatnot. So. But yeah, that's, that's, that's dude right there. Check him out. [00:21:26] Speaker B: Okay. [00:21:27] Speaker A: Yeah, like full blown. Check a video, full blown Terminator. [00:21:30] Speaker B: I hope it ain't like the product they sell the US they'll be in bad shape. [00:21:34] Speaker A: Well, they probably take, you know, fighting and all that stuff a little more serious. [00:21:39] Speaker B: I guess that's. This might be where all their technology. [00:21:42] Speaker A: The point is, is we ain't nowhere close to that. [00:21:44] Speaker B: No. No, huh. [00:21:45] Speaker A: So. No, but yeah, with AI we're talking about AI here gonna take jobs from people. You know, if you think about that, what jobs do you think it can take? So two come to my mind right off the bat, which is like any type of writing type jobs coming up with what to ride and what. I don't know what that would be exactly. An art, like a program or a program. You know, that and art. You know, those two type of things right there are just to me wiped right off the table with just like with chat GPT. You know how easy it is to use it. [00:22:21] Speaker B: Yeah, well, I think, I think too, it was something like that, you know, it's so hard with, with something like that to even me as a human, like try to trust. Because somebody has programmed it though. So it's. It's doing what whoever programmed it, what if BO programmed it? It's doing what BO programmed it to do. [00:22:43] Speaker A: It's not really so much about programming. It's more about you. You give. And we're talking about AI, not a robot. [00:22:51] Speaker B: Well, I know, but I'm just av. Somebody programs It's. [00:22:54] Speaker A: Yeah, but you give it the knowledge. You don't tell it what to do. You give it. Here's your knowledge and you request it to do something based within this knowledge. That's how it does it. You don't even have to tell it what. I mean, you can be like, hey, do this. And it does it based on the knowledge that it has. Right, right, right. Well, you Know. [00:23:12] Speaker B: Yeah, I get that. I get that. You know, I know that technically, yes to what you're saying, but. But I guarantee you it's. It's. It's to the, to us, to the humans that. That use it right now, the people who use it. I guarantee you there's somebody back behind all of this right here that's like, he can. He can talk to that thing and manipulate it to where he knows what it knows your information. It knows my information. Knows everything about us through AI, like, you know, like chat does. It only knows what you have allowed it to know in your life. But I think beyond that, someone who maybe builds AI and knows how to program and do everything that they've manipulated AI to be and to do. They already know that Bo has two kids. They know Matthew's got three kids. They know where they work, they own. I think. I guarantee you they're only going to allow you so much. I just cannot imagine it not being. [00:24:21] Speaker A: I don't know about all that. [00:24:23] Speaker B: I do. I swear. I have such a hard time with, like. Even nowadays, I'm like, even trust in anything you see, anything. You hear, anything. You know, it is. It is so deceptive. [00:24:38] Speaker A: I'm listening to a podcast right now where the. And this guy is that I'm listening to that he's interviewing is. He's doing something with like, army and AI and autonomous, you know, stuff and whatnot. But, you know, he asked him, he's like, isn't this just scary? Or whatever, you know, and he's like, not yet to me. Not yet. And it's. Because right now it only has what you're feeding it. Right? Anything you feed it is what it knows, remembers. Yeah. And everything we're feeding it are things we already know. [00:25:14] Speaker B: Well, okay, okay, okay. [00:25:15] Speaker A: So. [00:25:15] Speaker B: So just. [00:25:16] Speaker A: Or that we've. Or that we've thought of or made or figured out. When it starts doing. Figuring its own stuff out, like when they give it that type of leeway or whatever, become smart enough, that's when we need to worry. [00:25:28] Speaker B: Yeah, yeah, but. But when we give it that information, when we give it that you. That you live in loud and that you're. I live, you know, I live in Monroe County. When you give it that information and you say, just like you do on. On chat, you'll say delete everything you know. And then, yeah, technically it wipes its memory off of your phone supposedly, but. Okay, it does. Okay. Yeah. It don't. It's dumb now I don't know nothing about any. [00:25:55] Speaker A: You know, and it won't give in. [00:25:57] Speaker B: But. But where did it go from there? Yeah, where did it go? Who. Who captured that? Because I know it's. It's out there somewhere. It has to be. It's out there somewhere. Who's got it? [00:26:09] Speaker A: Yeah, you would think that that's why I deleted it. [00:26:13] Speaker B: May be weird, but whatever. [00:26:15] Speaker A: Well, but you got to understand how this stuff works, too. I mean, like, for example, I was watching. Watching another podcast, listen to another podcast with, like, this guy who comes on there and he informs people about hacking and techniques and things people do to hack and whatnot. And he says, you know, he's like, just when you want to. If you want to attack someone's computer or whatever and do a virus or anything else, you know, and you go in there and you can take a file, something that's supposed to be remembered, you can throw it away and get rid of it. Well, that computer is still looking for it. It knows it, so it can retrieve that. The only way for it to truly be affected, where you can't recover it, is to replace it under the same thing. So when it looks for it, it finds what it's looking for. It's not looking for it no more, Even though it ain't there. It found this, and that's not right, but it ain't looking for what you got rid of. That's the only way to truly hack. So, you see, you got to understand how it all works in order to. [00:27:13] Speaker B: To know that I get that, you [00:27:14] Speaker A: know, So I don't know how it works, but I was like, what I was listening to says that, you know, once it's out there, it's out there. Like, once you decide and see, you know, they're trying for whatever technology we develop with that stuff for China not to get their hands on it, because this is essentially. It's a race to arms. It's a freaking cold war with AI is what this is. [00:27:33] Speaker B: Absolutely. [00:27:34] Speaker A: Or what it's eventually going to get to. [00:27:36] Speaker B: Yeah, it is. You know, so whoever gets there first is got it. [00:27:40] Speaker A: Yeah, yeah. But they don't want, you know, it to get in the wrong hand. So he was saying, you know, once it goes out, it's out. It's like if you put a Taylor Swift album out, he said, it's out there, you can't take it back. It's the same way with AI. Once this is built and it is what it is, and you go, here, you go, there ain't no getting it back once it's out, you know, and he said, and the, the technology behind that, the development and the brain of it, of how that works is put into a locked hard drive that nobody can get their hands on. And that's how they protect, protect it from like China or whoever else is trying to get. [00:28:16] Speaker B: I just have a hard time with that. I don't, I don't, I don't. [00:28:19] Speaker A: I like to understand how it works. Try to but. [00:28:23] Speaker B: Well, the other going back this, I [00:28:26] Speaker A: heard the jobs, the jobs. That's what I was curious about. What do you, how do you think it will affect. Because for me, here's what I've said for the last 10 years and this stems from freaking customer service and people being so crappy. But you know, like at our, at my shop I've got three kiosks up front, right. So you can have up to three salesperson on the front, right. I've been saying forever, like before you started seeing all these kiosks in places like self help kiosks, you know, I'm like, I need to get rid of every one of them sobs up front, you know, and just put kiosks in there. That's what it came from. But I've said it for years. Let's put a kiosk in that front where a customer can come in and they can tell it what the problem is. They want, they want, they can look at a menu and they can punch their car in, figure out what something's going to cost. We ain't got no need for anybody up there. [00:29:18] Speaker B: Absolutely. [00:29:18] Speaker A: You know, I'm like, but you know, my owner ain't gonna do that just because of old fashioned and whatnot. But you've got, that could potentially, you know, do away with that. Honestly, I feel like in a lot of ways it'd be better because customer can't blame you for nothing. Well you told it that you put it in there, you know, it would, it would delete some of that. [00:29:38] Speaker B: I've even thought we've, even though doing a kiosk at our store with a computer where the customer walks up and it's logged into my, my inventory of my store and my main key warehouse if we've got it or not, they walk up to it because there's a lot of people. If they had that at a, at a parts store or, or a, or somewhere, I can bet your butt that I would be on it. [00:30:03] Speaker A: I'd walk in there and find it. [00:30:05] Speaker B: I would. Yeah, absolutely you will. So what we've, we've talked about doing it and we probably. And we will. It's just, it takes time but. And I have a ton of customers that would be all over that. But as far as taking jobs, these dudes, it's techs. Tech work. I mean, I'm not talking about like tearing a computer apart. I'm talking about that's doing programming and, and writing of different apps and different software. Soft. Yeah, I don't think it's, I don't think that you. I think it's gone. Yeah, I mean it is that reception. Receptionist. [00:30:42] Speaker A: Receptionist, that was another thing we talked about. [00:30:44] Speaker B: Receptionist is going to be gone. [00:30:45] Speaker A: Well, I called one of the dealers up Northville this week and I called several, but I've called one in particular. I don't even remember which one it was now, you know, and it says, hi, welcome to such and such. You've reached the AI Automated, blah, blah, blah, you know, and it went. And I thought to myself, that's the first time I've ever heard that, you know, you have recordings and different things and prompts and whatnot. But I've not heard, oh, AI from a, from a dealership yet. [00:31:14] Speaker B: Well, I guarantee you, like, it's. What's going to happen is it's going to eliminate your service, you know, pretty much your service riders. [00:31:22] Speaker A: Yeah. [00:31:22] Speaker B: It's going to eliminate your receptionist, people who transfer phone calls. Because if you can just tell it, okay, I've got this problem. Okay, then you need, you know, then what's your. This and it goes to. Okay, well maybe we need to check this, this and this, you know, and it's going to, it's going to get it to where it gets to the very end. Or somebody has to do the hands on. Somebody's got to do the hands on. [00:31:47] Speaker A: Yeah. [00:31:47] Speaker B: And all that's bypassed. Everything else is bypassed. But you're going to have to have somebody like you or me that's sitting in the sidelines waiting for something to [00:31:56] Speaker A: mess up or not work, not roll the right way. Right, Right. [00:31:59] Speaker B: Correct, but. [00:32:00] Speaker A: Correct. But you could, like for instance, my store, you could go from three people on the front to having three kiosks on the front and just one guy making sure everything's working right. [00:32:09] Speaker B: Right. Well, and the big, the. Here you go with that though, you know, just like you said, your boss is old school. A lot of your customers are still, I'm sure you do have a lot of tech savvy customers, but a lot of your customers are old school customers. They won't come in and talk to you. They won't come in and talk to either your lady. They want to come in and be face to face with somebody. They don't like the. It's just like Walmart. The same way when you went up to self checkout at Walmart everybody and their brother was pissed. I mean it's mad. They ready to shut Walmart down now [00:32:39] Speaker A: you won't use one. Still won't to this day. [00:32:41] Speaker B: No, I do. I'd rather get. [00:32:42] Speaker A: Oh, I do it too. [00:32:44] Speaker B: I'm in and out. I mean I get it but I [00:32:46] Speaker A: mean but I'll tell you, no matter how bad we want to face it, the world's going. [00:32:52] Speaker B: Yeah. [00:32:52] Speaker A: To the side where we don't want to see people face to face. Yeah, yeah. It's going that way. Convenience, you know I would much rather talk to somebody and you know but I want that experience to be good too. I don't want. I would much rather do it my freaking self as I would deal the [00:33:08] Speaker B: expectation of somebody needing to be good to you on the other side. [00:33:11] Speaker A: Yes, absolutely. I'll just handle it myself. Forget it. You suck anyway. Go home. [00:33:15] Speaker B: I know. [00:33:16] Speaker A: You know, I'll just do it myself. [00:33:17] Speaker B: I felt same exact so that I [00:33:19] Speaker A: guess where I am old school still I would probably lean more towards the other side of it because of that reason though. Well there's just like going into a part store like you're talking about, you know if you don't. If you get some young dumb kid up there asking what size engine it's got so you can figure out what wiper blades it is, you know. [00:33:39] Speaker B: Yeah. [00:33:39] Speaker A: Oh and it's just because it says it. Yeah. I'd rather just go in and do it myself, you know rather than even talk to you dude. [00:33:46] Speaker B: Yeah. [00:33:47] Speaker A: You know I've got a guy at a parts store. Okay. You can relate to this. You work, you own a part store. I got a guy, a part store that we deal with on the daily basis Matter of fact you've dealt with them many times. [00:33:58] Speaker B: Okay. [00:33:58] Speaker A: I called the other day, dude says hey there's so and so. How can I help you? This guy's pretty much a delivery driver but he picked up the phone because it was. I don't know why. I don't know why he does it. I don't know why he pays. I don't know why they let him. Anyway, this shows how can I help you. I said so and so. Who do you have working with you today? And I was fixing to ask for something that was. That would be more difficult to find. [00:34:23] Speaker B: Yeah. [00:34:23] Speaker A: Than some brake rotors. Or some pads or a control arm, you know, it was going to be like some kind of a coolant elbow or something that was that. You don't even know how that manufacturer names it or what they would have in their catalog. Something harder, you know, to find anyway. And it doesn't matter if it was the easiest thing, I wouldn't have dealt with this guy. But, you know, and I said, who do you have with you? And he said, so and so, so and so and so and so. I said, let me talk to so and so. You know, he puts, all right, hold on, please put them on hold. Gets on the phone. Hey, so and so I said, why do y' all even let him answer the phone? I wouldn't have him look for something, his own house. He couldn't find it. Like, why do you let him answer the phone? And he's like. He starts laughing like you do on other phone. He's like, yeah, everybody says that, but just that I would rather just go down there and look for myself as I would even call and have to have that conversation with somebody. [00:35:10] Speaker B: Oh, I know. Yeah. [00:35:11] Speaker A: It's so frustrating. So. [00:35:13] Speaker B: Well, that, you know, I find it. I find it. Really. That's. Again, I'm going back to what I said earlier. Like, learn how to do it. [00:35:24] Speaker A: Like. [00:35:24] Speaker B: Like, look at it, pull it. If you had a kiosk, would you use it? Would you use it? When you go into a parts store, would you use it? What happened to the days where at Walmart when you needed. When we were 15, 16 years old, that when you walked into the automotive section, all the wiper blades that was sitting there, you had a little thing you had to sit up there and punch, you know, or if you needed an air filter, here's a catalog, you know, or here's the. Here's the thing that you punch in which car you got, you know, you go to Walmart now, you can. Walmart's just an example. You can't find nothing. There ain't nothing there. You better know what your fram filter is when you go to Walmart or you better know what size blade you've got when you go into Walmart. You better make sure they ain't got the wrong connector on it, you know, because you'll be taking those back. But yeah, I just think that that's a. You know, I expect too much out of people. Like the interaction face to face. I expect too much out of people. [00:36:28] Speaker A: I do, too. [00:36:29] Speaker B: I have way too much expectation because. And maybe it might be because of who I am. [00:36:35] Speaker A: Or. [00:36:35] Speaker B: But. But I don't see why you can't be a little bit better. [00:36:39] Speaker A: Well, you're comparing them to yourself 100%. That's just what it is. [00:36:42] Speaker B: Yeah, yeah, yeah, yeah. But I don't see somebody. When you go to interject with somebody and talk to somebody that they just almost shut down on you and give you a baseline answer. [00:36:52] Speaker A: You know, I had a guy talking today at work telling somebody about people. People looking them in the eyes, you know? Yeah. He was telling one of my sales guys about people looking him in the eyes. You know, it's how you can tell, you know, you don't want to talk to somebody, won't look at you in the eyes. Like, what's wrong with people nowadays? You know, and all that. And that's what it is. Yeah, they. They'd rather look down and talk to you as they would look at you, you know, one. So you can hear them, too. You know who they're. They're talking to. [00:37:20] Speaker B: You. You can tell a lot about somebody just by eye contact and their. Their. You know, it's kind of profiling, but you can kind of figure you can feel somebody out really quick. Just talking to somebody for just a second. [00:37:31] Speaker A: Is this somebody I want to talk to, waste my time with or not? Right. [00:37:34] Speaker B: Yeah. I think the best thing is, like, when you go to a fast food restaurant, you know how nice that is? Pull up to a kiosk and use it. [00:37:41] Speaker A: Do you know how nice the customer service is when you go to a nice restaurant? [00:37:45] Speaker B: Oh, yeah. [00:37:45] Speaker A: Yeah. It's unreal compared to anything else. Yeah, I mean, it is. Honestly, if anybody's listening to this, honestly, I think your servers at restaurants work harder than just about anybody else I can find. I'm serious. Yeah, they do. They try harder. You can tell they're in a hurry. You can tell time matters. They care. [00:38:06] Speaker B: But why is that? [00:38:08] Speaker A: Because they're. Because they're making money on what they can turn. [00:38:10] Speaker B: Yeah, they're making money almost just like working off commission. [00:38:13] Speaker A: Yeah. [00:38:14] Speaker B: It's the same thing. If I'm the nicer I am to you, the better. The faster, the better service you get. I'm going to get more money. That's just what it is. And receive that. When I receive that, they receive from me if I'll give you a tip. But if you suck, you're gonna get sucky tip. [00:38:37] Speaker A: Yeah, I'll tip no matter what. I can't. [00:38:38] Speaker B: I'm not. [00:38:39] Speaker A: I'm not one of those people that [00:38:40] Speaker B: don't do anything but, but I'm not gonna give you a $20 tip. I may give you a. What? A gratuity of what it's supposed to be. [00:38:50] Speaker A: If I'm supposed to. [00:38:51] Speaker B: A certain percentage. If it's a 15%, if I'm supposed [00:38:54] Speaker A: to give you six bucks, like that's the 15% or whatever. Give you six dollars. [00:39:00] Speaker B: Yeah. [00:39:01] Speaker A: And you did exceptionally well. Instead of waiting on change or anything else, I'll sit down 10 and walk out. [00:39:07] Speaker B: Yeah, well, exactly. Absolutely. [00:39:09] Speaker A: That's what you'll get if you try harder. [00:39:11] Speaker B: Right? Absolutely. That's the only. But, but there again, if you have somebody, you have got a waiter. [00:39:17] Speaker A: And we are not leisure waiters and waitresses because I think they're, I think they're here on the working scale of people. [00:39:24] Speaker B: Yeah, they are. They have to be customer service and everything. [00:39:28] Speaker A: Yeah. That's who I'm looking to hire. [00:39:30] Speaker B: Yeah. But I'm, you know, I think I could go and do the waitress thing. [00:39:36] Speaker A: I do too. [00:39:36] Speaker B: I believe. And I could do, actually could succeed at it. [00:39:39] Speaker A: Yeah. But the problem is, is you're, you're. And a lot of people look past this. I guess I would, I would look past it because I realize it's not their fault. But your whole success relies on their meal, not just their, the meals part of the experience, but it's the biggest part of it. Yeah, I don't, I wouldn't say that. I would say it's, you know, I would deal with some crappy customer service if I thought the food was amazing, you know what I'm saying? But I'm not going to deal with really good customer service. The food is crap. [00:40:10] Speaker B: Yeah. [00:40:10] Speaker A: So the food is the main thing there. So it's not always their fault because you have a bad experience because the food may have sucked, they didn't do what you want them to do or whatever. And that's not the way to a waitress ball, even though people may act like that. And that's the crappy part about people right there. That's the crappy part about people. [00:40:28] Speaker B: It is, it's, it's. Yeah, we're not bashing them at all. But they do, they are held to a heck of a standard. I mean, they have to worry. They have to worry about what's happening in the back, what speed it's going on in the back, like, well, how fast somebody's putting something out, how, how [00:40:42] Speaker A: bad that stupid freaking hostess is about double sitting them or at the same time, you know, you're supposed to do your job the Right way. [00:40:51] Speaker B: Or if you've got a. Or if you've got a ticked off cook in the back that don't care about presentation or the way anything looks or. Or, you know, taste anything. But. So they're. They're. They are what the people see that's. They have to present themselves. Well. [00:41:07] Speaker A: Yeah. [00:41:08] Speaker B: So, yeah, they have to be held to a high standard. I mean, it's unfortunate for them, but that's the job they chose. [00:41:13] Speaker A: I really like waiters and waitresses. I sure do. [00:41:16] Speaker B: I do too. Yeah. I mean, it's the best feeling when they give you that. That. That friend vibe and they're just on top of everything. It doesn't matter. [00:41:27] Speaker A: You. [00:41:28] Speaker B: You get endless chips. You don't even have to even think about it. You're. You're starting to see the bottom. They're coming back with more. Your drink's getting low. It's topped off. [00:41:36] Speaker A: You know what? For me it is. I mean, besides just being on top of. I mean, all that sicing on the cake. Your tip's getting bigger and bigger. Know what I mean? But for me, it's. What do you want to drink? Sweet tea with lemon. If they sit down, another tea that don't have a lemon. That aggravates me. So, I mean, I drink it and I don't care. And they're busy. I knew you, but that aggravates a crap out of me. It's like I wanted it one time and not the rest. [00:42:03] Speaker B: Yeah. [00:42:04] Speaker A: You know, like what? I don't understand that. That would. But anyway, whatever. [00:42:09] Speaker B: I always get the. I always. Everywhere I go, like, I don't. I don't do drinks or anything like that. I just, I don't. I've not been a big Coke drinker, but everywhere I go, I always get this. I can kind of feel the waitress out immediately because I always drink water everywhere I go. And you can immediately see by the waiter if they're gonna judge you or not. Like, oh, these some tight wads right here. I ain't gonna get nothing out of these guys. [00:42:32] Speaker A: Yeah. [00:42:33] Speaker B: You know, so, you know, everybody will go around with their drinks. My wife's usually a Dr. Pepper and my kids usually would make them drink waters because y. [00:42:40] Speaker A: It's just our kids. Because freaking Cokes are $3.50. [00:42:44] Speaker B: Yeah, well, I would rather them buy a little better meal and spend it on some food and nourishment for the body instead of a crap ton of sugar. That's for me personally, too. [00:42:54] Speaker A: I work for a living, man. And if I Want a freaking coat? Dr. Pepper with myself. [00:42:59] Speaker B: I don't. [00:42:59] Speaker A: I get it. [00:43:00] Speaker B: I don't. I don't. But I don't. I don't ever. I don't like it. I just. I'd rather have water. [00:43:04] Speaker A: Yeah. What's different? It's perfect. Preference. [00:43:06] Speaker B: Yeah, preference. That's what I mean. But, yeah, water. I get that stuff all the time. You get a water with lemon. Always get a water with lemon. [00:43:14] Speaker A: I like. [00:43:14] Speaker B: I just like a little lemon and water refill. Plain water? [00:43:19] Speaker A: Yeah. [00:43:20] Speaker B: Oh, come on. [00:43:20] Speaker A: And then can I get some more lemon? [00:43:22] Speaker B: Yeah. [00:43:22] Speaker A: Then they bring you a whole bowl with, like, a million of them. It's like, I just needed one. That's probably the last water I'm gonna drink, you know? [00:43:29] Speaker B: But, yeah, I get it. [00:43:32] Speaker A: I probably. [00:43:33] Speaker B: I would probably enjoy being a waiter. [00:43:36] Speaker A: I think I would, too, but I've thought about it a lot. [00:43:38] Speaker B: My thing is, have you ever been to one to where somebody. They just walk up to you, what, can you order? [00:43:43] Speaker A: Or what? [00:43:44] Speaker B: What do you. [00:43:44] Speaker A: What do you want to order? [00:43:45] Speaker B: Okay. You tell them. They just. They just look at you and they go, the next one. What do you want to order? What do you want to order? [00:43:50] Speaker A: They don't write it down. [00:43:51] Speaker B: What do you want? Yes. [00:43:53] Speaker A: That bother you? [00:43:54] Speaker B: No, don't bother me. It's amazing. [00:43:56] Speaker A: Oh. [00:43:56] Speaker B: Oh, no, it's amazing. I've. I've met, like, two waitresses. Yeah. Both of them. No, there's one. One waiter and one waitress. A man and woman, two different places. There's one lady, she was an older lady. She's probably in her 60s or 70s. She's like, okay, what do you need? What do you want? What do you want? What do you want? And the thing is, is it wasn't just. It wasn't just. It was like fish and chips and that. She wants, you know, boiled fish over here or grilled fish over here. This one wants a burger with no onions and mustard and ketchup on. And this one wants a chicken wings with ranch. And she got every. [00:44:36] Speaker A: I told. [00:44:38] Speaker B: She walked away. And I said, ain't no way she's getting that, right? I mean, there's no way. You cannot do that. It's impossible. I can barely go. I can barely get a part number from the computer and walk back here [00:44:51] Speaker A: and remember what it is. I know, I know. [00:44:54] Speaker B: I'm saying there's no freaking way that she's doing this. [00:44:57] Speaker A: Yeah. I would write it all down anyway just so I have a way to back myself up. Yeah, well. [00:45:01] Speaker B: But she did. I mean, and she brought it back to the table. I was like, oh, yeah, here we go. Well, she is. She's gonna be. We're gonna have a free meal tonight, boys. Everybody's gonna. Stuff's gonna be wrong. We'll have pancakes out here. They don't even serve pancakes, so. So we go out and she hit it perfect. And she got. I mean, I gave her. It was me, all my family. And I think I wound. I mean, she was one of those who was just like, refill, refill. Boom, boom, boom, boom. Never, never. And she was doing multiple tables, and every table was like, it. I was just like, here's a 20. You know, take a $20 tip, lady. You know? And, I mean, mail was like. It was like 65 bucks or something. I was, here, take a 20. You know? But it was. It was very impressive. I can't. I can. I can look up a part number, turn around, and literally go over here and grab it off shelves. Like the 333031. No, 1 3. [00:45:54] Speaker A: How do you think they do that? You think they. Because to me, like, if I remember to. I would look at that menu, and I would have it vividly in my mind. If. I mean, I just try to do my job the best I possibly can. To me, I felt like I'd look at that menu and be like, all right, this is number one. This is number two. This is number three. And I would have them labeled by numbers, so I would know, yeah, all right, It's. It's. It's. They may have three, one, four, you know, and see, I'm different. [00:46:18] Speaker B: I'm different with stuff like that. [00:46:20] Speaker A: I can't multitask very well either. Well, like, I had to really, really try, or else I'm something. [00:46:26] Speaker B: I. I'm really good with customers. Names, like, everybody. Every single one of my customers that come through that dorm just like, hey, hey, Jerry. Hey. Hey, Sally. Hey, this. Hey, that. And they're just like, how do you remember me? How do you remember. I can tell you the vehicle they drive. I can tell you. What do you got today? You got the. You know, are you. Are we working on the Camry, or are we working on the F150? You know, what is that? F150 is like a 07, right? Yeah. [00:46:52] Speaker A: Yeah. [00:46:53] Speaker B: How do you remember? You know, and it's just. That is the weirdest stuff. But I can't remember. Like, I can go right there and get that part number and step back here, and I can't remember. I can't do it. I Don't know, I don't. I've got short term memory problem or what. But I think Alex, Alex said she's like. I think it's because you've got so much stored in your brain. The long term stays, but the short term, like where did I put my wallet? Like, yeah, like three minutes ago? Where's my keys? Where's my keys at? Where's my wallet? Where's my phone? You know. But I can remember a thousand customers names in the vehicles they drive, you know, and, and the last breakdown they had, you know. [00:47:34] Speaker A: Yeah. You know that cool package and what they done about it. Yeah, yeah, cool pack. [00:47:39] Speaker B: Fix your car. You know, it's weird but it's, it's. [00:47:44] Speaker A: I've quit doing that. [00:47:45] Speaker B: But that's really good though too, for, for, you know, because it builds this relationship because I've got customers that come in that have came in since the day I opened a store and they've not went anywhere else because I. Hey, Tommy, how's it going, buddy? Yeah, did you ever get that, did you ever get that, you know, did you ever get that weed eater powered bicycle going or, you know, just anything, you know, and they just love that stuff. And you go to anywhere else, any other part store or anywhere and you know, you, you might, you may not even get a how are you? Or how can I help you? You know. [00:48:17] Speaker A: Oh yeah, so I had a guy today come up to me and, and hit me in the side with his water bottle there a few times. Now he was just arguing my service manager over in the waiting area over something, you know, just, I mean, but I get it, you know, it was a, it was a money thing. It had been a limited amount of time, it wasn't excessively long, but yet he was out of a warranty and it was a, it was a brake rotor warping issue. I mean that's not nobody's fault. It'd been like 26,000 miles. [00:48:44] Speaker B: That's pretty. Well, goodness, you can warp a brake rotor in five minutes. [00:48:47] Speaker A: Yeah, I mean so, I mean it been a while, you know, so. But I get both, both sides there. I mean there ain't nothing we can do about it. It's not our brake rotor. It's, it's way out of a warranty. And then, and then, you know, but yet it cost him a bunch of money and he's going to have to pay something again. [00:49:01] Speaker B: Two years, isn't it? [00:49:03] Speaker A: I think he had drove 26,000 miles [00:49:05] Speaker B: in a year though. [00:49:06] Speaker A: But anyway, yeah, anyway, anyway, anyway, he but he comes by me later and I ain't even seen him yet. I can hear him talking in the waiting area. I know who it is. And I look up his name on the computer, see if it's him. Sure enough it is, you know, because I just know his voice isn't that crazy. [00:49:20] Speaker B: You can do that too. [00:49:21] Speaker A: Oh, yeah. So. And he comes over and he hits me in the side there when I was over near the coffee maker and stuff there. And. And I was talking to another customer when he did it and. And then he walked away and I went back over to him and I said, brian, I said, what is it you do for a living? He's like, I'm in security systems. I was like, oh, okay. And I was like, did you use the referee? And he's like, no, no, it ain't me. I said, I get you. And another customer of mine, like, I know you faces, I know, I know your names and everything, but I can't remember who does what for a living. Like that's where I was missing it today. But I know, I know what they are. I know what they drive. I know the kids, I know the wives, you know, of some of these people. And I mean, but for me today it was just a job. I try to remember the jobs too, and what they do to ask stuff about that too, you know. So I guess we're remembering a lot. [00:50:17] Speaker B: That's what I'm saying. I think our short term, it's like [00:50:20] Speaker A: the unimportant stuff in our mind, which. Yeah, I don't know, it's weird. [00:50:24] Speaker B: Well, well, I think, I think building that relationship, like my wife, when, like when I go to Walmart, like I said, we use that. I use that kiosk. I'm in the kiosk, I'm in and out, I'm out of there. But with her, there's this certain lady that her and the kids absolutely love. And they want to go through that line at that Walmart and see, Miss. I don't remember her name now, Beverly or something, I don't know. But whatever her name is, they will go through that line and see her and her and Ruby are like, they're like, you know, they're this, you know, oh, and then the Taco Bell lady, let me tell you about this. So when Coop was going through treatment and, and all he would eat was Cheesy Roll Ups, you know, I've told you this, he all he'd eat was Cheesy Roll Ups. That Taco Bell lady, she just gives us Those papers, you know, the, the cheesy roll up papers. But he would only in his, his. It was a mind thing. We could, we started finally because it was getting expensive. A dollar fifty a pop. You think, well, that ain't nothing. Well, when you eat, that's all you eat for like three meals. And that's the only way you eat them is to go to Taco Bell and get them. Well, when he's going through treatment and that's the only thing he eats, that's what you go get him. That's just, that's the way we survive. So that adds up very quickly. I mean, you're spending 15, $20 a day in cheesy roll ups. Yeah. And. But there again, customer service, she finally asked us, you know, why you guys, why are you always coming by here and getting, you know, the same lady every day? And I was like, well, my son's. We was diagnosed and he don't eat after treatment and, and stem cells and all. He don't eat nothing. You know, we got hooked on. And the. Where we got hooked on him at was that Vanderbilt Children's at Vanderbilt. And they have an amazing food court in Vanderbilt. I just want to go back and eat the food court again and see, you know, go back again. But anyways, down there in Vanderbilt, they had a Taco Bell, they got a Subway, they got stuff like that. And she said. So she told her, and she was like, well, why don't you try some? She said, take a few of these pieces of paper and try to make them at home and you get you some cheese and grade your cheese up and see if he'll do it. Sure as the world. We went to Walmart, got some cheese and got some tortillas, wrapped those dudes up, stuck them in that paper. Didn't have to go back to. Didn't have to go to Taco Bell ever again. You know, not. We did. So we went back and told. [00:52:52] Speaker A: To get more papers. [00:52:53] Speaker B: Yeah, yeah, to get more. Well, we went back and told the lady, you know, was like, well, thank you so much. And we, we wanted to try to, you know, so we went and got her a gift card that was like, I don't know, it's like 50 or 100 bucks, you know, and she just broke down on us and then she told us her story about her husband and how she just lost her husband and all this stuff. And it just opened up a big, you know, some. I don't know where she's at now because she left Taco Bell. But but it's just stuff like that, the customer service and the things that you. [00:53:20] Speaker A: Yeah. [00:53:21] Speaker B: That you encounter that you don't even realize. You know, sometimes with something as simple as. But we went back and, I mean, she gave us a stack. I mean, it was like that thick of. Of those thin, thin pieces of paper. It's probably two, 300 pieces of paper. [00:53:34] Speaker A: I've been slipping a little bit of meat in each one of them. A little bit more each time. Little bit more each time. [00:53:38] Speaker B: Oh, it wouldn't not. It would not happen. It used to. If any sort of. Just strawberries and cheese there for. For. For a year, it felt like str. As it. That's everything. That's morning lunch and dinner. And if anything hit his tongue [00:53:59] Speaker A: gag. [00:53:59] Speaker B: I mean, just start gagging immediately. Could not. You know, now you can't. You. He'd eat that coffee cup right there. [00:54:07] Speaker A: So you talking about the customers. I went to the dentist yesterday, and I hate the dentist. I mean, really. Oh, fiery passion. I've been in. I've had teeth work for my whole life. I can't stand going anyway. [00:54:22] Speaker B: You had braces, did you? [00:54:23] Speaker A: Yeah, yeah. So once it was all said and done and we got ready to leave, she's like, did you get your little reminder card for your date? She give it to you? And I said, no. And this is my hygienist that was cleaning my teeth. She was like, well, hang on a minute. Let me get you one. Did you get your goodie bag with everything in it? You know, toothbrush and all that? She said, no, I'll give one of those too. So she goes and grabs it and a little card, and she's like, all right, let me write down this date. And she wrote it down, the card. She's like, okay, wait a minute. Isn't the fall break. Y' all gonna go do something during fall break? And I'm like, I don't know. We might go to any boundary or something. We're building a house this year, so I'm not. Probably not going to the beach or nothing. You know, she's like, here, let's just move it to the week after just in case you're gonna do something on fall break. I wasn't thinking of that at all. Zero. You know, but a female family, you know, she's ahead of it. So I told me when we got home, I'm like, oh, Kyla took care of you today. [00:55:16] Speaker B: She's already planning a trip for us. [00:55:17] Speaker A: Yeah. Yeah. But. Yeah, it goes a long way when you think about Somebody beside yourself or maybe put yourself in their situation, what would you do? You know, it does, it really does. [00:55:27] Speaker B: Well, I had a customer. I had a customer come in. They were. I mean, every customer come in the door today. Even, even, even Rhonda made mention. She's like, man, every customers come in is giving you a hard time today. You know, they're just, I mean, they're just punching me. I mean, they're just giving it to me, but I'll give it right back because that's what they want. They want me, you know, they want the, they want the ris out of it. And so anyways, one of the customers that was giving me such a hard time, like two or three days prior, he comes in and he's like, I want to. You know, I gave him a. And you would know this, like on a Toyota, a wheel bearing on a Toyota tacoma or a 4Runner or a sequoia or whatever. It's got the whole bolts and everything. You remember how we used to have to cut the hub and bring the bolts out of it and all that? So anyways, they can make this whole direct fit now. Boom. It just goes straight in there. Yeah, you can unbolt yours bolt, you know, throw a new one in it. [00:56:22] Speaker A: Norman used to be the only one that made that. [00:56:24] Speaker B: Dorman and Moogs got one now. So anyways, I told him. I was like, look, look, Neil, this is what you need to do. Don't, don't, don't fool with this. Getting this like this. Spend a little bit of money. This, this, this first encounter was probably like two years ago. Maybe he just started coming. It may have been longer than that, but he just started coming around. Hadn't really met him. Super nice guy, awesome customer. And I told him about that bearing. I said, look, they make this bearing. I said, it's going to be about another, you know, because you, you buy just the. But you got to press it all out. [00:56:58] Speaker A: You can buy the bearing, but you got press. [00:57:03] Speaker B: I was like, look, dude, for another hundred bucks, I know that sounds like a lot, but your time, so. Oh, no, I'll be fine. Okay, well, what's he do? Blows. He, he blows it. He blows it. He presses the bearing out. Find somebody, found somebody to press the bearing out. [00:57:20] Speaker A: Presses the hub in before putting the bolts in. [00:57:23] Speaker B: Done that. Tried to push it back out. Blew the front side of the hub apart. [00:57:27] Speaker A: Pulls the race out. [00:57:28] Speaker B: Bearings fall everywhere. He brings it back to me and he's asking me, you know, I'm like, you know, well, he's I believe. I believe I'm gonna go there. He said, I'll just eat the. You know. You know. And I was like, I tell you what, get that bearing out of there. Get that hub out of there. Get the bearing, get it separated, bring it back to me. I'll warranty, I'll defect it. Even though it's your fault. I'll defect it and I'll sell you the new. The bearing, all one piece. And so he did that. Always the best thing ever. So then he's just continued customer. So he comes in two days ago, I want a CV boot. [00:58:07] Speaker A: There we go again. Okay. [00:58:09] Speaker B: I said, listen, Neil, if you can I just give you a little advice. I said that CV boots, $50. I can sell you a CV axle right now for $129. Brand new CV axle. Pop it out, put it in, you're done. [00:58:26] Speaker A: New joints, new boots. [00:58:27] Speaker B: Yeah, new joint, new boot. [00:58:28] Speaker A: Nowhere near the amount of work. [00:58:30] Speaker B: Yeah, yeah. I said, and it was on a Chevrolet. Chevrolet. 1500. Six bolts. Six bolts. You can. [00:58:36] Speaker A: Yeah, the easiest one. You don't. [00:58:37] Speaker B: You don't even have to do that. [00:58:38] Speaker A: Drop it out, pull it out this way. [00:58:40] Speaker B: Yeah, yeah. I told him, I said, neil, I said, it ain't worth. It ain't nice. It don't do it. So he. Then he's like, oh, yeah, you're just wanting more money. You're just wanting more money. I said, if. I said, you want to be the same thing with that bearing, you know? And he's like, no. He said, if you think that's the right way to do it. I said, I promise you. All you got to do, take him six bolts out. I pulled him out of the box, showed him. I was like, right there, that flange. Take him six bolts out, pull your axle nut out, drop that thing down, slide it out, slide it in. You're done. Yeah, it's over with. [00:59:08] Speaker A: It's the best one there is. [00:59:09] Speaker B: So he comes back in and he's like, boy, you was wrong. I was like, what do you mean? He said, you didn't tell me nothing. He said. He said, you didn't tell me what size of socket was for that. He didn't have a socket, so you had to go to, like, advanced or something by the socket or whatever. He said, but I can tell you one thing he said, I tried just playing with that other boot. He said, I absolutely destroyed getting that boot off of it, the one that was ripped. And I said, you think about destroying one to what? You put one back on that I've done it. [00:59:40] Speaker A: It ain't. [00:59:40] Speaker B: It's. It's. [00:59:41] Speaker A: You got to have a tool to do your spreader. [00:59:44] Speaker B: Yeah, yeah. And I told him, and he was like. He was like, well, that's why I come to you guys. He said, you guys know what you're doing, you know? So he says, but. But that's just a, you know, your custom, that, that interaction, you know, it's just like. You don't get that everywhere, you know, no, they're going. [01:00:01] Speaker A: You have somebody getting what you asked for in the end of it. [01:00:05] Speaker B: Yeah. [01:00:05] Speaker A: You know, and it's too. It's too controversial, or you're worried about what they may think if you're suggesting something, you know, people are. But that comes from how crappy people are. Oh, no, you know, if they wasn't so crappy, you wouldn't have to worry about that. [01:00:22] Speaker B: Well, they, they. And. And I'm not, you know, the, the, the. The. The parts. The part store that come in just around the road from me, I believe I've gained more business from them than I have than I'll ever would. Getting just, you know, foot. More foot traffic from telling people I think I've got more business from them, you know? [01:00:45] Speaker A: What do you mean? Like, they bought something there and it won't go back? Is that what you mean? [01:00:49] Speaker B: Well, like, to the point to where, you know, I know the manager down there, so, you know, and he's the manager of the place. But it's. It's almost to the point, like, they come in, like, I ain't going back down there. [01:01:02] Speaker A: Yeah. [01:01:03] Speaker B: They don't know what they're doing, you know. You know, I guess that I don't know why, you know, Then I asked him, like, why'd you even go down there in the first place? You know, I've got it up here, you know, Or I can get it for you. I know, I know. You know, but. But even the new customers coming in and out, you know, it's just. Then you start building more relationships and it's, you know, but. But I'm like, that's the suckiness of people today. I just, you know, they just suck. I mean, I mean, I know you got to start somewhere, but. [01:01:38] Speaker A: But see, going back to the whole AI thing, if there was a kiosk where that guy could just look it up, get it, and you hand it to him. [01:01:45] Speaker B: Yeah. [01:01:45] Speaker A: They got the wrong thing. [01:01:46] Speaker B: Yeah. [01:01:47] Speaker A: You know, so that's where you don't want it to take over unless it's smart enough to have that conversation. And it very well could be. [01:01:53] Speaker B: Yeah, yeah, it could. Yeah. See in there again, with AI, somebody's going to have to program it, like me or you. Yeah. To ask it the questions. Okay, you want a CV boot. Well, okay, here's your CV boot. [01:02:06] Speaker A: Yeah. You know, I'm telling you, man, when. When you build that software inside that stuff and you have a boot in there that's $50 and then an axle that's $110 or whatever, it's probably smart enough on its own to say first option, requested option, second, secondary, easier option or something, you know, for a little bit more. It's probably smart enough to do that on its own. [01:02:32] Speaker B: Then it would probably say required tool for this. And then it's going to be. Well, it's no different. It's no different than getting on. On Google right there and searching something and it. Boom. It populating up. If you put a. If you put in a. A Briggs and Stratton V twin motor and then immediately AI pops up, you know, or if you just put cost in and it'll say, oh, average cost of a Briggs and Stratton V twin. Da, da, da, da, da. Well, it technically, yeah, it's semi. [01:03:02] Speaker A: Right. [01:03:03] Speaker B: But, you know, it doesn't know all the things it gets you in the ballpark. [01:03:08] Speaker A: We just need to give it time. [01:03:09] Speaker B: Yeah. Oh, I know, I know. It's going. It's going to be scary when you give it too much time. [01:03:13] Speaker A: It's going to get that way regardless. There ain't no stopping it. [01:03:16] Speaker B: No, no, there's no stopping it. No. I don't know. But anyways, so thank you guys for tuning in to the second floor. We'll catch you guys next time. [01:03:28] Speaker A: Appreciate you joining us. [01:03:30] Speaker B: See you.